Healthcare Customer Support Specialist I

Experis (Austria); Florida; On-site; USD 28,000 - 30,000; Full time

Job summary

Experis is seeking a Customer Service I to join our healthcare client in Lake Mary, FL. This 12-month, onsite role requires handling medical equipment orders, maintaining records, and delivering exceptional service. Strong communication, reliability, and the ability to follow established processes are essential.

Preferred bilingual English/Spanish candidates, but not required. Proficiency with Salesforce and Microsoft Office is advantageous. All activities comply with HIPAA and privacy standards.

Qualifications

• Minimum 1 year of customer service experience.
• Proficiency with Microsoft Office applications.
• Strong problem-solving and critical-thinking abilities.
• Ability to collaborate effectively across teams.
• Healthcare familiarity or Salesforce experience is a plus.

Responsibilities

• Handle customer calls regarding medical equipment and supply orders.
• Make outbound follow-up calls.
• Maintain accurate customer records.
• Process equipment, accessory, and supply orders.
• Resolve customer inquiries with excellent service.
• Follow HIPAA privacy and company compliance standards.

Skills

Time management

Professional communication

Detail-oriented

Team-focused

Attendance reliability

Multitasking

Call handling

System navigation

HIPAA awareness

Education

Associate degree or equivalent

Tools

Salesforce

Microsoft Office

Job description

Experis is seeking a Customer Service I to join our healthcare client in Lake Mary, FL. This 12-month, onsite role requires handling medical equipment orders, maintaining records, and delivering exceptional service. Strong communication, reliability, and the ability to follow established processes are essential.

Preferred bilingual English/Spanish candidates, but not required. Proficiency with Salesforce and Microsoft Office is advantageous. All activities comply with HIPAA and privacy standards.