Patient Experience Specialist (Healthcare)

Team Member Services; Orlando (FL); On-site; USD 24,000 - 38,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

PTO from Day One

403-B Retirement Plan

Parental Leave - 4 weeks

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Orlando, FL is seeking a dedicated customer service professional for a full-time call center role. Responsibilities include resolving inquiries, verifying demographics and insurance details, and coordinating scheduling with departments to ensure smooth operations.

The ideal candidate brings strong communication skills, attention to detail, and the ability to work calmly under pressure while delivering exceptional service. Training and growth opportunities are available.

Qualifications

• Excellent customer service skills with strong attention to detail.
• Able to follow scripts and workflows for accurate data collection.
• Strong verbal and written communication in English.
• Experience in call centers or customer service environments.
• Ability to listen and document notes accurately while interacting with customers.
• Willingness to learn and adapt to new systems.

Responsibilities

• Resolve consumer inquiries accurately and promptly.
• Adhere to workflows, scripts, and greetings for correct demographics and insurance details.
• Assess department schedules to maximize resource utilization and avoid conflicts.
• Initiate insurance eligibility checks at scheduling for timely authorizations.
• Maintain up-to-date knowledge of educational materials for department services.
• Research issues thoroughly and take appropriate action to resolve them.
• Document all interactions and update consumer records in systems.
• Meet individual department performance objectives (quality, productivity).
• Perform other duties as assigned.

Skills

Customer service

Attention to detail

Communication

English proficiency

Teamwork

Multitasking

Problem solving

Calm under pressure

Education

High School Grad or Equiv

Associate

Tools

CRM

Microsoft Office

Job description

AdventHealth in Orlando, FL is seeking a dedicated customer service professional for a full-time call center role. Responsibilities include resolving inquiries, verifying demographics and insurance details, and coordinating scheduling with departments to ensure smooth operations.

The ideal candidate brings strong communication skills, attention to detail, and the ability to work calmly under pressure while delivering exceptional service. Training and growth opportunities are available.