Remote Call Center Specialist - Healthcare Support

EXL; United States; Remote; USD 20,664 - 24,796; Full time

Benefits offered by this job

Hands-on training

Mentoring program

Flexible scheduling

Job summary

EXL Health is seeking energetic, customer-focused teammates for a remote role. You will handle calls, update policy data, and stay informed about products and regulations to deliver top-tier service. Flexible shifts between 8am-8pm ET support work–life balance.

Qualities include strong communication, problem solving, and attention to detail. Prior call center or healthcare experience is a plus, bilingual skills are welcome.

Qualifications

• High school diploma required; college degree a plus.

Responsibilities

• Handle inbound and outbound calls with professionalism and care.
• Update policy information accurately in systems.
• Stay updated on products, processes, and regulations to provide the best service.
• Use active listening to understand needs, clarify questions, research solutions and provide clear answers.

Skills

Clear communication

Customer service

Attention to detail

Problem solving

Team collaboration

Education

High school diploma

Tools

Windows

Microsoft Office

Job description

EXL Health is seeking energetic, customer-focused teammates for a remote role. You will handle calls, update policy data, and stay informed about products and regulations to deliver top-tier service. Flexible shifts between 8am-8pm ET support work–life balance.

Qualities include strong communication, problem solving, and attention to detail. Prior call center or healthcare experience is a plus, bilingual skills are welcome.