Onsite Hardware Field Engineer for Power BI Support

Unisys Corporation; Norwich (CT); On-site; USD 45,000 - 65,000; Full time

Job summary

Unisys Corporation in the United States is seeking a field engineer who installs, repairs, and maintains PC products and component hardware and software at customer sites. You will ensure systems operate as designed, perform upgrades, and work with customers to ensure satisfaction and understanding of product functionality.

The role requires strong customer service, a High School Diploma or GED, possibly technical certification or an Associate Degree, and 2–4 years of relevant experience.

Qualifications

• High School Diploma or GED required.
• Technical certification or Associate Degree may be required.
• Generally, 2-4 years of related experience.

Responsibilities

• Provides the full range of field engineering support for an assigned base of large and/or complex clients.
• Takes complete ownership of onsite service activities.
• Performs advanced-level maintenance on all products, including lower-complexity installation activities.
• Provides technical feedback on equipment, systems, and processes to improve service delivery.
• Uses advanced tools and technical knowledge to resolve customer issues and conduct scheduled installations.
• Identifies and resolves systemic issues within the team.
• Provides technical assistance and expertise to other team members.
• Contributes to improved client-services metrics, reporting, and documentation.
• Monitors technical and process issues and proactively recommends service improvements to management and the team.

Skills

Customer service

Education

High School Diploma or GED

Associate Degree

Technical Certification

Job description

Unisys Corporation in the United States is seeking a field engineer who installs, repairs, and maintains PC products and component hardware and software at customer sites. You will ensure systems operate as designed, perform upgrades, and work with customers to ensure satisfaction and understanding of product functionality.

The role requires strong customer service, a High School Diploma or GED, possibly technical certification or an Associate Degree, and 2–4 years of relevant experience.