On-Site Data Center Server Hardware Engineer

Unisys; Cheyenne (WY); On-site; USD 65,000 - 95,000; Full time

Job summary

Unisys Corporation is seeking an On-Site Service Engineer to provide hands-on support for enterprise data center servers and hardware environments, including AI infrastructure. This role focuses on diagnosing, repairing, and maintaining server hardware in data centers, field service, or customer sites.

You will install, swap, and configure components, work with BIOS/firmware and server management tools, and communicate status to customers and internal teams.

Qualifications

• 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure.
• Direct, hands-on experience physically working on server hardware - installing, removing, diagnosing, repairing, or replacing server components.
• Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs.
• Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment.
• Strong understanding of server hardware architecture and troubleshooting methodology.
• Experience with hardware diagnostics, BIOS/firmware, and server management tools.
• Familiarity with Linux or similar operating systems.
• Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues.
• Comfortable working independently in a customer-facing environment.
• Ability to clearly communicate technical issues and resolutions to customers and internal teams.
• Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedules.

Responsibilities

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware.
• Diagnose and resolve server hardware failures and system issues to minimize customer downtime.
• Perform hands-on hardware installation, removal, replacement, and repair, including memory, CPUs, PSUs, fans and cooling, drives, RAID/HBA, NICs, PCIe components, GPUs.
• Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics.
• Perform firmware and BIOS updates and utilize server management tools (e.g., iDRAC).
• Execute break/fix and preventive maintenance following established procedures.
• Escalate complex technical issues when appropriate and document steps taken.

Skills

Hands-on server hardware

Dell PowerEdge

Server hardware diagnostics

Rack-mounted servers

BIOS/firmware troubleshooting

Linux familiarity

Customer-facing communication

Physical lifting up to 50 lbs

Education

Associate’s or Bachelor’s degree in IT/CS

Tools

iDRAC

Server management tools

Job description

Unisys Corporation is seeking an On-Site Service Engineer to provide hands-on support for enterprise data center servers and hardware environments, including AI infrastructure. This role focuses on diagnosing, repairing, and maintaining server hardware in data centers, field service, or customer sites.

You will install, swap, and configure components, work with BIOS/firmware and server management tools, and communicate status to customers and internal teams.