Field IT Support Engineer – Power BI & Onsite Services

Unisys Corporation

Norwich (CT)

On-site

USD 45,000 - 65,000

Full time

14 days+

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Job summary

Unisys Corporation is seeking a field service professional to install, repair, and maintain PC products and component hardware and software at customer locations. You will ensure systems operate as designed, perform upgrades, and collaborate with technical teams to schedule services and complete administrative tasks while delivering great customer service.

The role emphasizes on-site ownership, advanced maintenance, customer satisfaction, and proactive service improvements.

Qualifications

High School Diploma or GED required.
May require a technical certification or Associate Degree.
Generally, 2-4 years of experience in the area of responsibility.

Responsibilities

Provides the full range of field engineering support for an assigned base of large and/or complex clients.
Takes complete ownership of onsite service activities.
Performs advanced-level maintenance on all products, including lower‑complexity installation activities.
Provides technical feedback on equipment, systems, and processes to improve service delivery.
Uses advanced tools and technical knowledge to resolve customer issues and conduct scheduled installations.
Identifies and resolves systemic issues within the team.
Provides technical assistance and expertise to other team members.
Contributes to improved client‑services metrics, reporting, and documentation.
Monitors technical and process issues and proactively recommends service improvements to management and the team.