Onsite Field Engineer: Technical Installations & Support

Unisys Corporation; Norwich (CT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Unlimited PTO

401(k) match

Healthcare

HSA matching

Ongoing learning opportunities

Job summary

Unisys Corporation is seeking a Field Service Technician to install, repair, and maintain PC products and hardware at customer sites, ensuring systems operate as designed and users understand functionality.

The role requires strong customer service and the ability to collaborate with technical teams, schedule services, and document activities. A High School Diploma or GED is required, with 2–4 years of related experience and possible technical certification.

Qualifications

• Requires High School Diploma or GED.
• May require technical certification or Associate Degree.
• Generally, 2-4 years' experience in area of responsibility.

Responsibilities

• Provides the full range of field engineering support for an assigned base of large and/or complex clients.
• Takes complete ownership of onsite service activities.
• Performs advanced-level maintenance on all products, including lower-complexity installation activities.
• Provides technical feedback on equipment, systems, and processes to improve service delivery.
• Uses advanced tools and technical knowledge to resolve customer issues and conduct scheduled installations.
• Identifies and resolves systemic issues within the team.
• Provides technical assistance and expertise to other team members.
• Contributes to improved client-services metrics, reporting, and documentation.
• Monitors technical and process issues and proactively recommends service improvements to management and the team.

Skills

Customer service

Field engineering

Technical maintenance

Onsite service

Education

High School Diploma or GED

Technical certification or Associate Degree

Job description

Unisys Corporation is seeking a Field Service Technician to install, repair, and maintain PC products and hardware at customer sites, ensuring systems operate as designed and users understand functionality.

The role requires strong customer service and the ability to collaborate with technical teams, schedule services, and document activities. A High School Diploma or GED is required, with 2–4 years of related experience and possible technical certification.