Power BI Workplace Support (Hardware)

Unisys Corporation; Norwich (CT); On-site; USD 45,000 - 65,000; Full time

Job summary

Unisys Corporation is seeking a field service professional to install, repair, and maintain PC products and component hardware and software at customer locations. You will ensure systems operate as designed, perform upgrades, and collaborate with technical teams to schedule services and complete administrative tasks while delivering great customer service.

The role emphasizes on-site ownership, advanced maintenance, customer satisfaction, and proactive service improvements.

Qualifications

• High School Diploma or GED required.
• May require a technical certification or Associate Degree.
• Generally, 2-4 years of experience in the area of responsibility.

Responsibilities

• Provides the full range of field engineering support for an assigned base of large and/or complex clients.
• Takes complete ownership of onsite service activities.
• Performs advanced-level maintenance on all products, including lower‑complexity installation activities.
• Provides technical feedback on equipment, systems, and processes to improve service delivery.
• Uses advanced tools and technical knowledge to resolve customer issues and conduct scheduled installations.
• Identifies and resolves systemic issues within the team.
• Provides technical assistance and expertise to other team members.
• Contributes to improved client‑services metrics, reporting, and documentation.
• Monitors technical and process issues and proactively recommends service improvements to management and the team.

Skills

Customer Service

Education

High School Diploma or GED

Technical certification or Associate Degree

Job description

What success looks like in this role:

Role Summary:

Installs, repairs, and provides technical maintenance for PC products and component hardware and software, primarily at customer locations. Ensures systems operate as designed, perform upgrades and maintenance as required, collaborate with technical teams, schedules services, completes administrative activities, and works directly with customers to ensure satisfaction and understanding of product functionality. Great Customer Service Skills are required.

Key Responsibilities

• Provides the full range of field engineering support for an assigned base of large and/or complex clients.
• Takes complete ownership of onsite service activities.
• Performs advanced-level maintenance on all products, including lower‑complexity installation activities.
• Provides technical feedback on equipment, systems, and processes to improve service delivery.
• Uses advanced tools and technical knowledge to resolve customer issues and conduct scheduled installations.
• Identifies and resolves systemic issues within the team.
• Provides technical assistance and expertise to other team members.
• Contributes to improved client‑services metrics, reporting, and documentation.
• Monitors technical and process issues and proactively recommends service improvements to management and the team.

You will be successful in this role if you have:

Qualifications

• High School Diploma or GED required.
• May require a technical certification or Associate Degree.
• Generally,2-4 years of experiencein the area of responsibility.

This role may require access to export‑controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. US job seekers can find more information about Unisys' EEO commitment here.