Onsite Field Technician Engineer - Customer-Focused Tech

Unisys Corporation; Norwich (CT); On-site; USD 50,000 - 70,000; Full time

Job summary

Unisys Corporation in the United States is seeking a field engineer to install, repair, and maintain PC products and component hardware and software at customer locations, ensuring systems operate as designed and customer satisfaction is achieved.

You will provide advanced maintenance, collaborate with technical teams, schedule services, and contribute to service delivery improvements while delivering great customer service skills.

Qualifications

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 2-4 years' experience in area of responsibility.

Responsibilities

• Provides the full range of field engineering support for an assigned base of large and/or complex clients.
• Takes complete ownership of onsite service activities.
• Performs advanced-level maintenance on all products, including lower-complexity installation activities.
• Provides technical feedback on equipment, systems, and processes to improve service delivery.
• Uses advanced tools and technical knowledge to resolve customer issues and conduct scheduled installations.
• Identifies and resolves systemic issues within the team.
• Provides technical assistance and expertise to other team members.
• Contributes to improved client-services metrics, reporting, and documentation.
• Monitors technical and process issues and proactively recommends service improvements to management and the team.

Skills

Customer service

Troubleshooting

Education

High School Diploma or GED

Technical certification or Associate Degree

Job description

Unisys Corporation in the United States is seeking a field engineer to install, repair, and maintain PC products and component hardware and software at customer locations, ensuring systems operate as designed and customer satisfaction is achieved.

You will provide advanced maintenance, collaborate with technical teams, schedule services, and contribute to service delivery improvements while delivering great customer service skills.