Onsite Front Desk & Visitor Experience Lead

C3 AI; Redwood City (CA); On-site; USD 63,000 - 91,000; Full time

Job summary

C3 AI is seeking a Front Desk Coordinator to serve as the face of our headquarters in Redwood City. This onsite role runs five days a week from 8:30 AM to 5:30 PM, delivering a professional, seamless workplace experience for employees, visitors, and vendors.

Responsibilities include greeting guests, signing them in, coordinating facilities requests and events, managing conference rooms, handling on-site shipments, and supporting new hire onboarding.

Qualifications

• Bachelor's degree required with 1–3 years of related experience.
• Strong written and verbal communication skills and phone etiquette with a client focus.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office (Word, Excel, Outlook, Teams).
• Ability to work well with cross-functional teams.

Responsibilities

• Welcome visitors and ensure guests are signed in, comfortable, and connected with their host
• Provide professional, timely, courteous, and accurate service to employees and customers
• Work with the Facilities team to provide a clean, safe, and productive office environment for all employees; support supplies, conference room reservations, service calls, shipping and receiving, on-site events, and ad-hoc needs of our satellite office locations
• Submit and monitor tickets for facilities-related issues with day porter staff and building engineers
• Serve as point of contact for onsite vendors and technicians, and coordinate with the onsite building engineering team
• Serve as a resource to employees for facilities questions and feedback via Jira ticketing system
• Oversee the Customer Experience Center: ensure a clean and welcoming environment at all times and support visitors and events in the space
• Support new hire onboarding processes, including day-one laptop and badge distribution, office navigation, and general questions
• Answer incoming phone calls promptly and professionally and route them to the appropriate parties at C3.ai
• Coordinate domestic and international shipping and receiving

Skills

Communication

Organizational skills

Customer service

Microsoft Office

Team collaboration

Education

Bachelor's degree

Job description

C3 AI is seeking a Front Desk Coordinator to serve as the face of our headquarters in Redwood City. This onsite role runs five days a week from 8:30 AM to 5:30 PM, delivering a professional, seamless workplace experience for employees, visitors, and vendors.

Responsibilities include greeting guests, signing them in, coordinating facilities requests and events, managing conference rooms, handling on-site shipments, and supporting new hire onboarding.