Elevated Front Desk Concierge & Visitor Access Lead

eTeam; South San Francisco (CA); Presencial; USD 60 000 - 80 000; Tempo integral

Resumo da oferta

eTeam is seeking a Hospitality Ambassador / Front Desk Associate in South San Francisco for a 12-month onsite role. You will be the first point of contact in the lobby, delivering high-touch hospitality while coordinating with Security to ensure secure campus access.

Responsibilities include managing visitor check-in, badge distribution, and supporting multiple lobbies; providing professional service with discretion; and assisting with ongoing program and operations improvements in a fast-paced

Qualificações

• Bachelor's degree (any field) required.
• 3–4 years experience in corporate hospitality or high-end service.
• Proficiency with visitor management systems and call center tools.

Responsabilidades

• Serve as main point of contact for employees and visitors.
• Provide high-level, professional service with a heart for service.
• Handle inquiries, requests, and issues promptly and gracefully.
• Partner with Security to protect people and assets.
• Manage visitor check-in, badge assignment, and host notifications.
• Ensure access protocols and confidentiality.
• VIP interactions and special requests.
• Support lobby operations across multiple lobbies.
• Assist with gnExpress delivery service and document handling.
• Maintain lobby supplies and support process improvements.
• Deliver exceptional customer service and adapt in fast-paced environments.

Conhecimentos

Hospitality excellence

Visitor management

Call center tools

Security coordination

Formação académica

Bachelor's degree

Ferramentas

Visitor management systems

Call center tools

Descrição da oferta de emprego

eTeam is seeking a Hospitality Ambassador / Front Desk Associate in South San Francisco for a 12-month onsite role. You will be the first point of contact in the lobby, delivering high-touch hospitality while coordinating with Security to ensure secure campus access.

Responsibilities include managing visitor check-in, badge distribution, and supporting multiple lobbies; providing professional service with discretion; and assisting with ongoing program and operations improvements in a fast-paced