Campus Guest Services Specialist (Fri & Sun)

ACL Digital; Boston (MA); On-site; USD 25,000 - 36,000; Part time

Job summary

ACL Digital is seeking a Guest Services Coordinator to support program check-ins/outs and manage daily front desk operations across campus. You will assist participants, faculty, staff, and visitors with information, services, and problem resolution, coordinating with campus partners and MBA Services.

Strong problem-solving, calm communication, and a willingness to learn new software are essential. Prior university experience is helpful, with opportunities to work on security sign replacements,

Qualifications

• Proven customer service and communication skills.
• Ability to troubleshoot and resolve issues calmly.
• Willingness to learn new software and processes.
• Experience in a university setting is helpful.

Responsibilities

• Assist with program check-ins and check-outs.
• Oversee daily front desk and back office operations.
• Support participant and program needs; provide concierge services.
• Collaborate with on-campus partners and IT, Operations, MBA Services for projects.
• Handle routine requests and perform special assignments (security signs, tech upgrades, event support).

Job description

ACL Digital is seeking a Guest Services Coordinator to support program check-ins/outs and manage daily front desk operations across campus. You will assist participants, faculty, staff, and visitors with information, services, and problem resolution, coordinating with campus partners and MBA Services.

Strong problem-solving, calm communication, and a willingness to learn new software are essential. Prior university experience is helpful, with opportunities to work on security sign replacements,