Onsite Front Desk & Admin Assistant — Hospice Care Team

Empath Health; West Palm Beach (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Benefits & Wellness

PTO 5+ weeks

CEU support

Tuition reimbursement

Mission-driven team

Job summary

Empath Health's Trustbridge Hospice in West Palm Beach is seeking an organized and friendly Care Team Assistant to support the front desk and ensure a compassionate experience for patients and families during one of life’s meaningful transitions. The role is onsite, full-time, with Monday–Friday, 3:00 p.m.–11:30 p.m.

hours, handling administrative duties, chart accuracy, and coordination with DME and team leaders.

Qualifications

• HS diploma or GED; 2 years admin experience in hospice or related field preferred.
• Excellent verbal and written communication skills; solid customer service.
• Excellent documentation and organizational skills, including time management, multi-tasking and prioritizing.
• Demonstrated ability to learn MS Word, Excel, Outlook and additional software as needed.

Responsibilities

• Perform clerical duties for the team such as filing, processing/entering and copying documents (including timesheets for HHA’s, volunteer hours in Raiser's Edge, etc.); distributing mail, faxes, and phone messages in a timely manner; maintain office and team supplies.
• Ensure information on patient charts is accurate. Distribute the appropriate paperwork to the different disciplines, departments and/or community partners in a timely fashion.
• Collaborate with Team Leadership to inform and prepare for weekly IDT meetings, supports, events, agency meetings and educational opportunities; participate as assigned.
• Assist in tracking team census by monitoring status changes, levels of care, admissions, deaths, discharges, and transfers via electronic software; update patient care board and calculate census timely.
• Work with team members to cover patient care needs; handle phone requests calmly and professionally per agency communications.

Skills

Communication

Customer service

Time management

Microsoft Word

Excel

Outlook

Education

HS diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

Empath Health's Trustbridge Hospice in West Palm Beach is seeking an organized and friendly Care Team Assistant to support the front desk and ensure a compassionate experience for patients and families during one of life’s meaningful transitions. The role is onsite, full-time, with Monday–Friday, 3:00 p.m.–11:30 p.m.

hours, handling administrative duties, chart accuracy, and coordination with DME and team leaders.