Care Team Assistant

Empath Health; West Palm Beach (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Benefits & Wellness

5+ weeks PTO

Job summary

Trustbridge Hospice, part of Empath Health, is seeking a friendly Care Team Assistant in West Palm Beach. This onsite, entry-level, full-time role supports the front desk and helps provide a compassionate experience for patients and families during a meaningful transition.

Standard hours are Monday through Friday, 8:00 a.m. – 4:30 p.m. The position emphasizes administrative tasks, teamwork, and customer service as part of a mission-driven, not-for-profit organization committed to Full Life Care.

Qualifications

• High school diploma or GED; minimum 2 years administrative experience in hospice or related field preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Perform administrative clerical duties: filing, processing/entering, copying documents; handle mail, faxes, and phone messages; manage office supplies.
• Ensure patient chart information is accurate and distribute paperwork to disciplines/partners promptly.
• Assist in coordinating weekly IDT meetings and events; support team readiness.
• Track team census using electronic systems; update care boards and census changes.
• Support patient care needs, handle calls calmly and professionally, follow communication practices.

Skills

MS Word

Excel

Outlook

Customer service

Documentation

Education

High school diploma

Job description

Trustbridge Hospice, a part of Empath Health, is seeking an organized and friendly Care Team Assistant in our team in West Palm Beach.

This position is onsite. This entry level, full-time position works Monday through Friday, 8:00a.m – 4:30 p.m., supporting the front desk and ensuring a seamless, empathetic experience for patients and families during one of life’s most meaningful transitions.

Since 1978, Trustbridge Hospice has cared for more than 200,000 South Florida families. As a community-based nonprofit, we provide 24/7 hospice and palliative care, along with caregiver support and bereavement services for families facing serious illness.

What You’ll Do

• Perform administrative clerical duties for team such as filing, processing/entering and copying documents (including timesheets for HHA’s, volunteer hours in Raiser’s Edge, etc.); distributing mail, faxes, and phone messages in a timely manner; maintain office and team supplies.
• Ensure information on patient charts is accurate. Assist in distributing the appropriate paperwork to the different disciplines, departments and/or community partners in a timely fashion.
• Collaborate with Team Leadership to keep team informed and prepared for weekly IDT meetings, supports, upcoming events, functions, agency meetings and educational opportunities as well as participate in these functions as assigned.
• Assist in tracking team census by monitoring all changes of status, levels of care, admissions, deaths, discharges, and transfers via electronic software; updating patient care board and calculating team census in a timely manner.
• Works collaboratively with other team members to assist in coverage of patient care needs; handles phone requests calmly, effectively and in a professional manner that supports customer service while adhering to the agency “communication practices” as directed by team leadership.
• Communicating patient equipment needs to DME and maintaining records of transactions and coordinating DME removal as identified.

Why Join Empath Health?

• Earn Competitive Pay:Your skills and contributions are recognized and rewarded.
• Benefits & Wellness:Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
• Industry-Leading PTO:5+ weeks to rest, recharge, and live your Full Life.
• Grow Your Career:CEU support, tuition reimbursement, and advancement opportunities.
• Make a Difference:Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.

What You'll Need

• Education and/or Experience: High school diploma or general education degree (GED); minimum 2 years administrative experience in hospice or related field preferred.
• Excellent verbal and written communication skills. Solid customer service skills.
• Excellent documentation and organizational skills, including time management, multi-tasking and prioritizing.
• Exhibit self-direction, independent judgment, discretion and ability to work and collaborate with all team members, including volunteers.
• Strong computer knowledge in MS Word, Excel and Outlook, and the capability to learn additional software as needed.
• Demonstrated ability to be sensitive to the needs of the staff and Empath Health clientele as well as flexibility within an organized system.
• Medical terminology background preferred.

What You'll Find at Empath Health
Unified in empathy, we serve our communities through extraordinary Full Life Care for All.

Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.

Full Life Care means caring for the whole person, body, mind, and spirit, with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.

At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.