Care Team Assistant (evenings)

Trustbridge; West Palm Beach (FL); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement with company match

Wellness programs

5+ weeks PTO

Job summary

Trustbridge Hospice, part of Empath Health, seeks an organized Care Team Assistant in West Palm Beach. This onsite, full-time role runs Monday–Friday, 3:00 p.m.–11:30 p.m., supporting the front desk and ensuring a compassionate experience for patients and families during life’s transitions.

You will handle clerical duties, chart accuracy, and team coordination, while collaborating with leadership and other staff. Strong communication and MS Office skills are essential.

Qualifications

• High school diploma or GED required; two years of admin experience in hospice or related field preferred.
• Strong verbal and written communication skills with solid customer service experience.
• Proficient in basic office software and able to learn additional systems as needed.

Responsibilities

• Perform clerical duties for the team, including filing, processing, scanning, mail handling, and updating timesheets and volunteer logs.
• Maintain accuracy of patient charts and distribute paperwork to disciplines and partners in a timely manner.
• Support weekly IDT meetings and team events; track census changes and updates in electronic systems.
• Assist with patient equipment requests and coordinate DME removal as needed.

Skills

Verbal communication

Written communication

Customer service

Education

High school diploma or GED

Tools

MS Word

Excel

Outlook

Job description

Trustbridge Hospice, a part of Empath Health, is seeking an organized and friendly Care Team Assistant in our team in West Palm Beach.

This position is onsite. This entry level, full-time position works Monday through Friday, 3:00 p.m – 11:30 p.m., supporting the front desk and ensuring a seamless, empathetic experience for patients and families during one of life’s most meaningful transitions.

Since 1978, Trustbridge Hospice has cared for more than 200,000 South Florida families. As a community-based nonprofit, we provide 24/7 hospice and palliative care, along with caregiver support and bereavement services for families facing serious illness.

What You’ll Do

• Perform administrative clerical duties for team such as filing, processing/entering and copying documents (including timesheets for HHA’s, volunteer hours in Raiser’s Edge, etc.); distributing mail, faxes, and phone messages in a timely manner; maintain office and team supplies.
• Ensure information on patient charts is accurate. Assist in distributing the appropriate paperwork to the different disciplines, departments and/or community partners in a timely fashion.
• Collaborate with Team Leadership to keep team informed and prepared for weekly IDT meetings, supports, upcoming events, functions, agency meetings and educational opportunities as well as participate in these functions as assigned.
• Assist in tracking team census by monitoring all changes of status, levels of care, admissions, deaths, discharges, and transfers via electronic software; updating patient care board and calculating team census in a timely manner.
• Works collaboratively with other team members to assist in coverage of patient care needs; handles phone requests calmly, effectively and in a professional manner that supports customer service while adhering to the agency “communication practices” as directed by team leadership.
• Communicating patient equipment needs to DME and maintaining records of transactions and coordinating DME removal as identified.

Why Join Empath Health?

• Earn Competitive Pay:Your skills and contributions are recognized and rewarded.
• Benefits & Wellness:Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
• Industry-Leading PTO:5+ weeks to rest, recharge, and live your Full Life.
• Grow Your Career:CEU support, tuition reimbursement, and advancement opportunities.
• Make a Difference:Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.

What You'll Need

• Education and/or Experience: High school diploma or general education degree (GED); minimum 2 years administrative experience in hospice or related field preferred.
• Excellent verbal and written communication skills. Solid customer service skills.
• Excellent documentation and organizational skills, including time management, multi-tasking and prioritizing.
• Exhibit self-direction, independent judgment, discretion and ability to work and collaborate with all team members, including volunteers.
• Strong computer knowledge in MS Word, Excel and Outlook, and the capability to learn additional software as needed.
• Demonstrated ability to be sensitive to the needs of the staff and Empath Health clientele as well as flexibility within an organized system.
• Medical terminology background preferred.

What You'll Find at Empath Health
Unified in empathy, we serve our communities through extraordinary Full Life Care for All.

Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.

Full Life Care means caring for the whole person, body, mind, and spirit, with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.

At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.