Onsite Fraud Investigator - Data-Driven Remediation

TaskUs; New Braunfels (TX); On-site; USD 23,000 - 30,000; Full time

Job summary

TaskUs is hiring a Fraud Investigator to conduct investigations of suspected fraud for supported clients and their customers. You will analyze account activity, generate reports, and collaborate with internal teams and customers to address fraud from the New Braunfels, TX area.

The role focuses on proactive fraud detection, thorough case documentation, and confidential handling of information, with a strong emphasis on data-driven remediation and process improvement.

Qualifications

• Experience in financial crime investigations or fraud investigations preferred.
• 1 year of financial or customer support experience required.
• Strong data analysis skills to detect patterns of fraud.
• Excellent written and verbal communication with attention to detail.
• Proficiency with MS Office, especially Excel, and Google tools.

Responsibilities

• Investigating suspected fraud by reviewing reports across accounts and platforms.
• Using data analysis to identify patterns of fraudulent activity.
• Gathering information from customers and internal sources to build cases.
• Remediating fraudulent activity and providing resolutions.
• Documenting rationale and maintaining thorough records for each case.
• Following up with customers and internal contacts to ensure resolution.
• Maintaining confidentiality throughout investigations.
• Assisting in implementing new processes and fraud detection methods.

Skills

Data Analysis

Interpersonal Skills

Self-Driven & Resourceful

Communication & Analytical Skills

Excel

Google Suite

Mac OS Experience

Creative Problem Solving

Financial Crime Investigations

Tools

Excel

Google Suite

Mac OS

Job description

TaskUs is hiring a Fraud Investigator to conduct investigations of suspected fraud for supported clients and their customers. You will analyze account activity, generate reports, and collaborate with internal teams and customers to address fraud from the New Braunfels, TX area.

The role focuses on proactive fraud detection, thorough case documentation, and confidential handling of information, with a strong emphasis on data-driven remediation and process improvement.