Fraud Representative

TaskUs; New Braunfels (TX); On-site; USD 23,000 - 30,000; Full time

Job summary

TaskUs is hiring a Fraud Investigator to conduct investigations of suspected fraud for supported clients and their customers. You will analyze account activity, generate reports, and collaborate with internal teams and customers to address fraud from the New Braunfels, TX area.

The role focuses on proactive fraud detection, thorough case documentation, and confidential handling of information, with a strong emphasis on data-driven remediation and process improvement.

Qualifications

• Experience in financial crime investigations or fraud investigations preferred.
• 1 year of financial or customer support experience required.
• Strong data analysis skills to detect patterns of fraud.
• Excellent written and verbal communication with attention to detail.
• Proficiency with MS Office, especially Excel, and Google tools.

Responsibilities

• Investigating suspected fraud by reviewing reports across accounts and platforms.
• Using data analysis to identify patterns of fraudulent activity.
• Gathering information from customers and internal sources to build cases.
• Remediating fraudulent activity and providing resolutions.
• Documenting rationale and maintaining thorough records for each case.
• Following up with customers and internal contacts to ensure resolution.
• Maintaining confidentiality throughout investigations.
• Assisting in implementing new processes and fraud detection methods.

Skills

Data Analysis

Interpersonal Skills

Self-Driven & Resourceful

Communication & Analytical Skills

Excel

Google Suite

Mac OS Experience

Creative Problem Solving

Financial Crime Investigations

Tools

Excel

Google Suite

Mac OS

Job description

Job Description

Location: Galaxis - 1650 Independence Dr, New Braunfels, TX 78132

Role Type: Onsite - In Person

Pay: $18.50/hr

The Fraud Representative is responsible for conducting investigations into suspected fraud committed against supported clients and their customers. This includes proactively discovering potential fraud through in-depth analysis of account activity, generating reports, and responding to reported claims of fraud. In this role, you'll be working directly with both internal teams and customers to detect and address fraud.

Your Fraud Investigator Day-to-Day Will Involve

• Investigating Suspected Fraud: Reviewing and investigating reports of suspected fraudulent activity across various accounts and platforms.
• Data Analysis: Utilizing data analysis techniques, critical thinking, and pattern detection to identify fraudulent activity.
• Customer & Internal Collaboration: Gathering information and documentation from customers and internal sources to build comprehensive fraud cases.
• Fraud Remediation: Correcting and remediating fraudulent activity and providing resolutions to affected accounts or individuals.
• Reporting & Documentation: Documenting the rationale and determination for each fraud report, ensuring clear and thorough records are maintained for future reference.
• Follow-Up: Regular follow-up with customers and internal contacts throughout the investigation process to ensure clarity and resolution.
• Confidentiality: Ensuring the confidentiality of all information gathered and maintaining strict privacy throughout the investigative process.
• Process Improvement: Assisting in the implementation of new processes, procedures, and fraud detection methods to enhance overall fraud prevention.

Some Things We Consider Critical for This Role (Fraud Investigator)

• Experience in Financial Crime Investigations: Background in fraud or financial crime investigations is highly preferred. Financial/Customer Support Experience of at least 1 year is required
• Proficiency with Data Analysis: Strong understanding of data analysis techniques to identify patterns of fraudulent activity.
• Interpersonal Skills: Strong ability to develop and maintain productive working relationships with internal teams and customers.
• Self-Driven & Resourceful: Ability to work independently, be persistent in investigations, and maintain high productivity in a fast-paced environment.
• Communication & Analytical Skills: Exceptional written and verbal communication skills with a strong attention to detail.
• Technical Proficiency: Experience with Microsoft Office, particularly Excel, and Google Suite tools.
• Creative Problem Solving: Ability to think critically and come up with innovative solutions to complex fraud issues.
• Mac OS Experience: Familiarity with Mac OS is preferred.

Bonus Attributes

• Ability to Work Under Pressure: Thrive in a high-pressure, fast-paced environment while maintaining a high standard of work.
• Adaptability to Change: Ability to quickly adapt to new processes, technology, and changing business needs.

Why Join TaskUs?

• Be part of a dynamic team that's at the forefront of fraud prevention and investigation.
• Enjoy a collaborative and fast-paced work environment where your contributions make an immediate impact.
• Work for a company that values people over profits and prioritizes employee well-being.
• Access to comprehensive training, career growth opportunities, and competitive benefits.

TaskUs is an equal-opportunity employer. Life is better with Us! Find out what it means to work for a company that puts people before profits.

Disclaimer: Our system requires candidates to apply only within their current state or country of residence. If you don't see the perfect fit in your area just yet, we kindly ask that you explore our other openings to find an offer that aligns specifically with your region. Thank you for helping us keep our process organized and accurate!

While we welcome applications across the United States, please note that we are not hiring in the state of Illinois at this time. If you are located in Illinois, we encourage you to check back in the future or explore our openings tailored to other regions. Thank you for your understanding!

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees.

TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.