Fraud Operations Analyst: Real-Time Risk & Insights

United States Digital Space LLC; United States; Remote; USD 17,000 - 22,000; Full time

Job summary

United States Digital Space LLC is seeking a Fraud Operations Analyst to join our dynamic fintech-focused team. You will monitor real-time transactions, review flagged activities, and determine fraud risk using internal policies, with opportunities to influence models and rules through data insights.

The role is full-time, contractor, non-exempt with shift options, requiring a Bachelor's degree, at least one year in fraud investigation, and comfort with SQL and AI tools like Claude to boost

Qualifications

• Bachelor's degree from an accredited institution.
• Minimum 1 year of experience investigating fraud incidents.
• Experience analyzing data and making decisions in fast-paced environments.
• Able to work through holidays

Responsibilities

• Monitor real-time transactions and other customer behaviors flagged for fraud and abuse for manual review.
• Investigate individual transactions using internal policies and review methodologies to determine if the transactions are fraudulent or not.
• Understand our systems and tools; investigate account patterns through data analysis.
• Research fraud and user behavior to contribute to machine learning models, rules and other detection systems.
• Collaborate with analysts, operations specialists, data scientists and engineering to improve our fraud prevention mechanisms, processes and tools.
• Learn and maintain strong domain knowledge of the world of fraud including prevention techniques and technologies.
• Maintain or exceed established service level agreements (SLAs) for timely resolution of queued cases to minimize potential losses.
• Handle escalations from internal and external stakeholders in a professional and efficient manner.

Skills

Data analysis

Problem solving

Communication

Attention to detail

Multitasking

Self-start

Education

Bachelor's degree

Tools

SQL

Python

R

SAS

Claude / LLMs

Job description

United States Digital Space LLC is seeking a Fraud Operations Analyst to join our dynamic fintech-focused team. You will monitor real-time transactions, review flagged activities, and determine fraud risk using internal policies, with opportunities to influence models and rules through data insights.

The role is full-time, contractor, non-exempt with shift options, requiring a Bachelor's degree, at least one year in fraud investigation, and comfort with SQL and AI tools like Claude to boost