Fraud Representative

Task Us; United States; Remote; USD 25,000 - 30,000; Full time

Job summary

Task Us is seeking a Fraud Investigator to conduct investigations into suspected fraud across client accounts and platforms. You will analyze activity, generate reports, and collaborate with customers and internal teams to address fraud.

This role requires strong analytical and communication skills, experience in financial crime or customer support, and proficiency with Excel and Google Suite. Remote work with a fast-paced environment and a focus on privacy and accuracy.

Qualifications

• Minimum 1 year of fraud, financial crime, or customer support experience.
• Experience with data analysis and reporting preferred.
• Knowledge of fraud investigation processes is a plus.

Responsibilities

• Investigating suspected fraud across accounts and platforms.
• Analyze data to identify fraudulent activity and patterns.
• Collaborate with customers and internal teams to build cases.
• Remediate fraudulent activity and provide resolutions.
• Document rationale and maintain thorough records.
• Follow up with customers and internal contacts during investigations.
• Maintain strict confidentiality of information.
• Assist in implementing new fraud detection processes.

Skills

Data analysis

Interpersonal skills

Self-driven

Communication skills

Analytical thinking

Creative problem solving

Mac OS experience

Tools

Excel

Microsoft Office

Google Suite

Job description

Remote

Pay: $18.50/hr

The Fraud Representative is responsible for conducting investigations into suspected fraud committed against supported clients and their customers. This includes proactively discovering potential fraud through in-depth analysis of account activity, generating reports, and responding to reported claims of fraud. In this role, you'll be working directly with both internal teams and customers to detect and address fraud.

Your Fraud Investigator Day-to-Day Will Involve:

• Investigating Suspected Fraud: Reviewing and investigating reports of suspected fraudulent activity across various accounts and platforms.


• Data Analysis: Utilizing data analysis techniques, critical thinking, and pattern detection to identify fraudulent activity.


• Customer & Internal Collaboration: Gathering information and documentation from customers and internal sources to build comprehensive fraud cases.


• Fraud Remediation: Correcting and remediating fraudulent activity and providing resolutions to affected accounts or individuals.


• Reporting & Documentation: Documenting the rationale and determination for each fraud report, ensuring clear and thorough records are maintained for future reference.


• Follow-Up: Regular follow-up with customers and internal contacts throughout the investigation process to ensure clarity and resolution.


• Confidentiality: Ensuring the confidentiality of all information gathered and maintaining strict privacy throughout the investigative process.


• Process Improvement: Assisting in the implementation of new processes, procedures, and fraud detection methods to enhance overall fraud prevention.

Some Things We Consider Critical for This Role (Fraud Investigator):

• Experience in Financial Crime Investigations: Background in fraud or financial crime investigations is highly preferred. Financial/Customer Support Experience of at least 1 year is required


• Proficiency with Data Analysis: Strong understanding of data analysis techniques to identify patterns of fraudulent activity.


• Interpersonal Skills: Strong ability to develop and maintain productive working relationships with internal teams and customers.


• Self-Driven & Resourceful: Ability to work independently, be persistent in investigations, and maintain high productivity in a fast-paced environment.


• Communication & Analytical Skills: Exceptional written and verbal communication skills with a strong attention to detail.


• Technical Proficiency: Experience with Microsoft Office, particularly Excel, and Google Suite tools.


• Creative Problem Solving: Ability to think critically and come up with innovative solutions to complex fraud issues.


• Mac OS Experience: Familiarity with Mac OS is preferred.

Bonus Attributes:

• Ability to Work Under Pressure: Thrive in a high-pressure, fast-paced environment while maintaining a high standard of work.


• Adaptability to Change: Ability to quickly adapt to new processes, technology, and changing business needs.