Fraud Investigator II – Remote & Data-Driven Impact

Grow Financial Federal Credit Union; Bismarck (ND); A distancia; USD 65.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid vacation

Annual allowance up to 5250 USD

Medical, dental, vision, mental health

In-house training team

Descripción de la vacante

Grow Financial FCU is seeking a Fraud Investigator II to independently manage diverse fraud cases and help advance fraud prevention. The role blends operational duties with insights from evolving fraud trends, and involves collaborating with technical partners to interpret system outputs and patterns.

Daily review of predictive reports informs actions on accounts while contributing to team initiatives.

Formación

• High school diploma or equivalent required.
• 12 months experience as a Fraud Investigator I at Grow Financial FCU or 3 years work experience in a financial related field such as fraud/loss prevention, BSA/AML compliance, collections, or lending operations.
• Maintains strong communication including written abilities, presentation skills, active listening, voice quality, grammar, strong interpersonal skills, multi-tasking ability, conflict management and telephone etiquette skills.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and the ability to effectively operate standard office equipment in a remote or in-office environment.
• Must be able to read, write, speak and type English.
• Must be able to hear and use a telephone.
• Use of computer requires repetitive keystrokes.
• Primarily work from home setting.
• Travel to other branches or locations required as needed.

Responsabilidades

• The Fraud Investigator II role focuses on independently managing a broad range of fraud case types.
• Contributes to fraud prevention initiatives and collaborates with technical partners to understand system outputs and fraud patterns.
• Daily review of predictive reports and taking appropriate actions on accounts.
• Participates in Fraud Team area-related projects and training/education of members and employees on fraud topics.

Conocimientos

Communication

Active listening

Interpersonal skills

Multi-tasking

Telephone etiquette

Grammar

Presentation skills

English proficiency

Educación

High school diploma

Herramientas

Microsoft Office

Descripción del empleo

Grow Financial FCU is seeking a Fraud Investigator II to independently manage diverse fraud cases and help advance fraud prevention. The role blends operational duties with insights from evolving fraud trends, and involves collaborating with technical partners to interpret system outputs and patterns.

Daily review of predictive reports informs actions on accounts while contributing to team initiatives.