Onsite Field Tech Engineer - IT Support & Device Setup

DDI Brand; Town of Smithtown (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive Paid Training

Exceptional Benefits package including medical, dental, and vision

Tuition reimbursement opportunities

Career growth opportunities

Job summary

A leading care organization in New York is looking for a technology support professional to provide hands-on assistance to users, troubleshoot issues, and ensure seamless operation of devices. The role involves direct interaction with employees to resolve tech problems, creating documentation, and maintaining security protocols. Ideal candidates will have a minimum of one year in end-user support, strong communication skills, and the ability to manage multiple tasks. Join a supportive team dedicated to making a difference!

Qualifications

• 1+ years of experience in end-user support required.
• Basic knowledge of Active Directory administration.
• Strong problem-solving skills.

Responsibilities

• Lead installation and troubleshooting of hardware/software.
• Provide onsite and remote tech support.
• Create user guides and training materials.
• Perform upgrades and routine maintenance of devices.

Skills

End-user support

Troubleshooting

Communication skills

Technical documentation

Time management

Education

High School Diploma or Equivalent

Tools

Helpdesk ticketing system

Windows 10

Mac OS

Active Directory

Networking equipment

Job description

A leading care organization in New York is looking for a technology support professional to provide hands-on assistance to users, troubleshoot issues, and ensure seamless operation of devices. The role involves direct interaction with employees to resolve tech problems, creating documentation, and maintaining security protocols. Ideal candidates will have a minimum of one year in end-user support, strong communication skills, and the ability to manage multiple tasks. Join a supportive team dedicated to making a difference!