On-Site IT Support Technician

HCLTech; Tulsa (OK); On-site; USD 36,000 - 59,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Paid Holidays

Employee Assistance Program

Job summary

An established industry player seeks a dedicated Field Services Technician to join their dynamic team. In this role, you will provide exceptional end-user support, ensuring timely resolution of technical issues while maintaining high standards of customer service. You will collaborate with various IT teams and vendors to enhance service delivery, all while contributing to a supportive and innovative work environment. If you have a passion for technology and a knack for problem-solving, this opportunity is perfect for you to make a significant impact in the field of IT services.

Qualifications

• 1-3 years of experience in service delivery and end-user support.
• BS/BA in Computer Science or equivalent experience required.

Responsibilities

• Provide customer-facing end-user support and technical assistance.
• Manage ticket queue and ensure timely resolution of issues.
• Coordinate with vendors for hardware support and repairs.

Skills

Customer Service Orientation

Analytical Thinking

Problem-Solving Ability

Technical Expertise

Communication Skills

Education

BS/BA in Computer Science

CompTIA A+ Certification

Tools

Windows Operating Systems

MS Office

VPN

Network Printing

IP Phones

Job description

An established industry player seeks a dedicated Field Services Technician to join their dynamic team. In this role, you will provide exceptional end-user support, ensuring timely resolution of technical issues while maintaining high standards of customer service. You will collaborate with various IT teams and vendors to enhance service delivery, all while contributing to a supportive and innovative work environment. If you have a passion for technology and a knack for problem-solving, this opportunity is perfect for you to make a significant impact in the field of IT services.