Onsite Field Support Tech for DoD – Secret Clearance, 25% Travel

NCI

Slippery Rock (Butler County)

Presencial

USD 61.000 - 91.000

Jornada completa

14 días+

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Descripción de la vacante

Empower AI in Slippery Rock, PA is seeking a Field Support Technician - Onsite Anchor to serve as the independent on-site Tier II authority for regional and field locations. You will perform in-depth diagnostics across end-user computing, printers, mobile devices, and communications equipment, plan deployments, and coordinate with remote teams.

The role requires a Bachelor's degree with 3+ years of related experience, US citizenship, active Secret clearance, and DoD 8570/8140 IAT Level I

Formación

Bachelor's degree and a minimum of 3 years of related experience (an additional 4 years of related experience may be substituted for the degree).
Must be a U.S. Citizen.
Must have an Active Secret Clearance (favorably adjudicated T3/T3R) to start.
Must be willing and able to obtain TS/SCI eligibility after start, if required by mission needs.
Must be within investigation scope and/or currently enrolled in Continuous Evaluation / Continuous Vetting.
Must possess and maintain a current DoD 8570/8140 IAT Level I baseline certification prior to performing cybersecurity-related duties.
Demonstrated ability to work independently, analyze problems, determine the appropriate course of action, and exercise discretion and independent judgment with limited day-to-day supervision.
Minimum of 3 years of experience in field service, desktop support, or Tier II end-user support, including experience working independently at remote or distributed sites.
Strong troubleshooting skills with Windows 10/11, PC/laptop hardware, peripherals, printers/MFDs, mobile devices, Active Directory, Group Policy, and network connectivity.

Responsabilidades

Serve as the independent on-site Tier II authority for assigned regional and field locations, performing in-depth diagnostics of desktops, laptops, VDI clients, peripherals, printers/MFDs, mobile devices, and local network connectivity to determine root cause and decide the resolution strategy and escalation path.
Plan and execute site workstation deployments and hardware refresh waves, determining sequencing, image and configuration selection, data migration approach, and user scheduling, and validating encryption and security posture post-deployment.
Evaluate enterprise printer and multi-function device issues and lifecycle status at field sites, determine required print server, queue, firmware, STIG, consumable, relocation, or vendor actions, and coordinate vendor/DLA service as the Government's technical liaison.
Assess communications equipment issues (VoIP phones, VTC endpoints, conference room A/V, network drops), determine corrective actions in coordination with telecommunications engineers, and conduct site surveys with documented findings and recommendations for installation projects.
Determine mobile device configuration and MDM enrollment actions within policy, resolve escalated mobile issues, and advise site users and leadership on approved mobile capabilities.
Analyze site asset accountability data, lead physical inventories, determine root causes of discrepancies and corrective actions, and recommend refresh, redeployment, and DRMO disposition actions to asset management.
Evaluate the security impact of every resolution, determine and apply appropriate remediation for endpoint and printer vulnerabilities, and execute the Customer-Confirmed Ticket Closure process with complete documentation of decisions.