Onsite Field Support Technician, Tier II – DoD

NCI; Colorado Springs (CO); On-site; USD 55,000 - 82,000; Full time

Job summary

Empower AI in Colorado Springs is seeking an experienced Field Support Technician - Onsite Anchor to serve as the independent on-site Tier II authority for assigned regional and field locations.

The technician performs in-depth diagnostics of desktops, laptops, printers, mobile devices, and network connectivity to determine root cause and resolution strategy; plans deployments and refreshes; conducts site surveys and ensures security postures are maintained.

Qualifications

• Bachelor's degree with 3+ years related experience, or 7+ years of related experience in lieu of degree.
• Must be a U.S. Citizen.
• Active TS/SCI eligibility may be required for mission needs.

Responsibilities

• Serve as the independent on-site Tier II authority for assigned regional locations, diagnosing end-user computing issues and determining resolution paths.
• Plan and execute site workstation deployments and hardware refreshes, ensuring data migration and security posture post-deployment.
• Assess printers, MFDs, and network devices; coordinate actions with vendors and government liaison.
• Evaluate VOIP, VTC, conference room equipment, and network drops; document findings and propose installation approaches.

Skills

Windows 10/11 troubleshooting

Active Directory

Group Policy

Network connectivity

Troubleshooting

Field service

Technical support

Customer service

Communication skills

Education

Bachelor's degree

Tools

MECM/SCCM

Intune

ServiceNow

Active Directory

Job description

Empower AI in Colorado Springs is seeking an experienced Field Support Technician - Onsite Anchor to serve as the independent on-site Tier II authority for assigned regional and field locations.

The technician performs in-depth diagnostics of desktops, laptops, printers, mobile devices, and network connectivity to determine root cause and resolution strategy; plans deployments and refreshes; conducts site surveys and ensures security postures are maintained.