Onsite Field Services Engineer – Hardware & IT Support

Associated Bank; West Allis (WI); Presencial; USD 27.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Retirement savings (401(k) and Pension

Paid time off to volunteer

Diversity-focused Colleague Resource G

Competitive salaries with development

Well-being programs and incentives

Parental leave

Employee stock purchase plan

Military benefits

Personal banking, loan, investment and

Descripción de la vacante

Associated Bank is seeking a Field Services Engineer to install, maintain, troubleshoot, and support technology hardware at branch locations. You will work independently in the field while collaborating with IT to keep equipment operational and reliable.

You will diagnose issues, deploy laptops, manage connectivity, support projects, and contribute to asset management. The role offers a Monday–Friday schedule and opportunities for certifications within a collaborative IT team.

Formación

• Associate's degree in Computer Servicing, Network Servicing, Electromechanical Technology, or equivalent.
• 2–4 years troubleshooting PCs, laptops, printers, and related devices.
• Experience with IP telephone installation and support.
• Experience with Windows OS and Microsoft Office.
• Knowledge of network cabling (Cat5e/Cat6).
• Ability to obtain HP, Data Card, and Lexmark certifications within one year.

Responsabilidades

• Respond to onsite service requests by diagnosing and repairing hardware and printers.
• Configure and deploy laptops and related hardware for colleagues.
• Resolve connectivity issues with other IT teams as needed.
• Lead or support hardware installations and deployments for branch projects.
• Perform preventive maintenance, inventory audits, and asset management.
• Review hardware performance and recommend replacements.
• Provide AV and technical support for meetings and events.
• Assist with development of hardware documentation and Best Practices.

Conocimientos

Strong communication

Attention to detail

Ability to work independently

Team collaboration

Educación

Associate's degree in Computer Servicing or related

Herramientas

IP telephone

Microsoft Windows & Office

Networking cabling Cat5e/Cat6

Descripción del empleo

Associated Bank is seeking a Field Services Engineer to install, maintain, troubleshoot, and support technology hardware at branch locations. You will work independently in the field while collaborating with IT to keep equipment operational and reliable.

You will diagnose issues, deploy laptops, manage connectivity, support projects, and contribute to asset management. The role offers a Monday–Friday schedule and opportunities for certifications within a collaborative IT team.