Field Services Engineer

Associated Bank - Corp; West Allis (WI); Sur place; USD 27 000 - 46 000; Plein temps

Avantages offerts par ce poste

401(k) and Pension plans

Paid time off to volunteer

Diversity-focused Colleague Resource-G

Professional development opportunities

Well-being programs and incentives

Résumé du poste

Associated Bank seeks a Field Services Engineer to provide onsite installation, maintenance, and support for technology hardware across branch locations. You will work with IT teams to resolve hardware issues, support projects, and ensure equipment remains operational.

The role offers independent field work with team collaboration. The position requires a technical Associate degree and 2–4 years of hands-on hardware experience, including IP phones, Windows, and networking.

Qualifications

• Associate degree or equivalent combination of education and experience.
• 2–4 years troubleshooting PCs, laptops, servers, printers, and multifunction devices.
• Experience with IP telephone installation and support.
• Experience supporting Microsoft Windows operating systems and Office applications.
• Knowledge of Cat5e/Cat6 cabling and network infrastructure.
• Ability to work independently and in a team.
• Must be able to lawfully drive as required and have reliable transportation.
• Ability to obtain HP, Data Card, and Lexmark certifications within one year.

Responsabilités

• Diagnose, troubleshoot, and repair hardware, printers, and multifunction devices onsite.
• Configure and deploy laptops and related hardware for staff.
• Resolve connectivity issues with IP phones and network devices.
• Lead or support hardware installations, relocations, and deployments.
• Perform preventive maintenance, inventory audits, and asset management.
• Review hardware performance and suggest replacements as needed.
• Provide AV and technical support for meetings and events.
• Develop and maintain hardware procedures and test new solutions.

Connaissances

Strong communication

Independent worker

Detail oriented

Reliable transportation

Legal to drive as required

Formation

Associate's degree in Computer Servicing / Network Servicing / Electromechanical Technology

Outils

Windows OS

Microsoft Office

IP telephone configuration

Network cabling Cat5e/Cat6

HP/Data Card/Lexmark certifications within 1 year

Description du poste

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.

Role Summary

As a Field Services Engineer, you will provide onsite installation, maintenance, troubleshooting, and support for technology hardware across branch locations and offices. This role partners closely with colleagues and IT teams to resolve hardware issues, support technology projects, and ensure equipment remains operational and reliable. You'll have the opportunity to work independently in the field while contributing to a collaborative team environment.

Key Accountabilities

• Respond to onsite service requests by diagnosing, troubleshooting, and repairing computer hardware, printers, multifunction devices, and other technology equipment.
• Configure, deploy, troubleshoot, and support laptops and related hardware for colleagues across the organization.
• Resolve computer and IP telephone connectivity issues, partnering with other IT support teams as needed to ensure timely issue resolution.
• Lead or support hardware installations, relocations, upgrades, and technology deployment projects, including branch opening and closing activities.
• Complete preventive maintenance activities, inventory audits, and asset management tasks to ensure equipment accuracy and reliability.
• Review hardware performance and service history, recommending equipment replacements or improvements when appropriate.
• Provide audio/visual and technical support for presentations, meetings, and business events.
• Assist with the development and maintenance of hardware procedures, documentation, and best practices while supporting the evaluation of new technology solutions.

Education & Experience

Required

• Associate's degree in Computer Servicing, Network Servicing, Electromechanical Technology, or an equivalent combination of education and experience.
• 2-4 years of experience troubleshooting and repairing PCs, laptops, servers, printers, and multifunction devices.
• Experience with IP telephone installation and support.
• Experience supporting Microsoft Windows operating systems and Microsoft Office applications.
• Knowledge of network infrastructure cabling, including Cat 5e and Cat 6.
• Strong communication skills, attention to detail, and the ability to work independently and as part of a team.
• Reliable transportation and the ability to lawfully drive as required.
• Ability to obtain HP, Data Card, and Lexmark service certifications within one year of hire.

Preferred

• Associate's degree or coursework in Technical Writing.
• 4-7 years of experience supporting PCs, laptops, servers, printers, and multifunction devices.
• Experience troubleshooting Cisco network hardware and communications systems.
• Knowledge of Apple hardware.
• Experience creating technical procedures and documentation.
• CompTIA A+ certification.
• HP certification.
• Strong problem-solving skills, adaptability, and the ability to perform effectively in changing or high-priority situations.

Why You'll Love Working Here

Join a team that offers a broad range of hands‑on technology experiences across hardware support, projects, and field services. You'll enjoy a consistent Monday through Friday schedule, opportunities to build expertise through certifications and mentorship, and access to ongoing learning and career development resources. This role provides the independence of field work while maintaining the support of an experienced and collaborative IT team.

We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience.

In addition to core traditional benefits, we take pride in offering benefits for every stage of life.

• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Opportunities to connect with others through our diversity-focusedColleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well-being programs and incentives, parental leave,anemployee stock purchase plan, military benefits and much more.
• Personal banking, loan, investmentand insurance benefits.

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success.

Artificial Intelligence Statement

To support our recruiting process, we may use artificial intelligence ("AI") or automated technologies to collect, organize, sort, and analyze information submitted by applicants. These tools may assist our Talent Acquisition professionals in identifying applicants who appear to satisfy the minimum qualifications for a position.

AI is not used to make employment decisions on behalf of Associated Bank. No applicant will be selected or rejected solely based on the output of an AI tool. Hiring decisions are made by Associated Bank personnel who review applicant information and exercise independent judgment in accordance with applicable law and company policies.

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please [e-mail] you need an accommodation at any time during the process.

Associated Banc-Corp participates in the E-Verify Program. E-Verify NoticeEnglish or Spanish. Know Your Right to WorkEnglishorSpanish.

Associated Bank isPay Transparencycompliant.

The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.

For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range.

$19.66 - $33.70 per hour