Field Services Engineer - Onsite & Remote IT Support

ECI; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

ECI is seeking a Field Services Engineer to deliver exceptional service and technical support to financial-industry clients on site and remotely. You will troubleshoot desktops/servers, install hardware and software, perform upgrades and relocations, and interface with high-profile clients with professionalism.

The role emphasizes strong communication, teamwork, and willingness to learn in a fast-paced environment, with occasional travel and after-hours support as needed.

Qualifications

• College diploma/University degree in CS or related field and/or 1–3 years of end user support.
• Exceptional written and oral communication skills.
• Sharp attention to detail with proven analytical and problem-solving abilities.

Responsibilities

• Deliver first-class service and technical support to clients onsite and remotely.
• Perform desktop and light server troubleshooting, hardware/software installation, upgrades and relocations.
• Interface with high-profile financial industry clients with professionalism.

Skills

Exceptional communication

Interpersonal skills

Willingness to learn

Self-motivated

Time management

Analytical problem solving

Education

College diploma/University degree in CS or related

Tools

VPN clients

Windows OS

Office 365

MDM

VMware/Hyper-V

Job description

ECI is seeking a Field Services Engineer to deliver exceptional service and technical support to financial-industry clients on site and remotely. You will troubleshoot desktops/servers, install hardware and software, perform upgrades and relocations, and interface with high-profile clients with professionalism.

The role emphasizes strong communication, teamwork, and willingness to learn in a fast-paced environment, with occasional travel and after-hours support as needed.