Field Services Engineer

Associated Bank, NA; West Allis (WI); On-site; USD 27,000 - 46,000; Full time

Benefits offered by this job

Retirement savings (401(k) and Pension

Paid time off to volunteer

Diversity-focused Colleague Resource G

Competitive salaries with development

Well-being programs and incentives

Parental leave

Employee stock purchase plan

Military benefits

Personal banking, loan, investment and

Job summary

Associated Bank is seeking a Field Services Engineer to install, maintain, troubleshoot, and support technology hardware at branch locations. You will work independently in the field while collaborating with IT to keep equipment operational and reliable.

You will diagnose issues, deploy laptops, manage connectivity, support projects, and contribute to asset management. The role offers a Monday–Friday schedule and opportunities for certifications within a collaborative IT team.

Qualifications

• Associate's degree in Computer Servicing, Network Servicing, Electromechanical Technology, or equivalent.
• 2–4 years troubleshooting PCs, laptops, printers, and related devices.
• Experience with IP telephone installation and support.
• Experience with Windows OS and Microsoft Office.
• Knowledge of network cabling (Cat5e/Cat6).
• Ability to obtain HP, Data Card, and Lexmark certifications within one year.

Responsibilities

• Respond to onsite service requests by diagnosing and repairing hardware and printers.
• Configure and deploy laptops and related hardware for colleagues.
• Resolve connectivity issues with other IT teams as needed.
• Lead or support hardware installations and deployments for branch projects.
• Perform preventive maintenance, inventory audits, and asset management.
• Review hardware performance and recommend replacements.
• Provide AV and technical support for meetings and events.
• Assist with development of hardware documentation and Best Practices.

Skills

Strong communication

Attention to detail

Ability to work independently

Team collaboration

Education

Associate's degree in Computer Servicing or related

Tools

IP telephone

Microsoft Windows & Office

Networking cabling Cat5e/Cat6

Job description

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.

Role Summary

As a Field Services Engineer, you will provide onsite installation, maintenance, troubleshooting, and support for technology hardware across branch locations and offices. This role partners closely with colleagues and IT teams to resolve hardware issues, support technology projects, and ensure equipment remains operational and reliable. You'll have the opportunity to work independently in the field while contributing to a collaborative team environment.

Key Accountabilities

• Respond to onsite service requests by diagnosing, troubleshooting, and repairing computer hardware, printers, multifunction devices, and other technology equipment.
• Configure, deploy, troubleshoot, and support laptops and related hardware for colleagues across the organization.
• Resolve computer and IP telephone connectivity issues, partnering with other IT support teams as needed to ensure timely issue resolution.
• Lead or support hardware installations, relocations, upgrades, and technology deployment projects, including branch opening and closing activities.
• Complete preventive maintenance activities, inventory audits, and asset management tasks to ensure equipment accuracy and reliability.
• Review hardware performance and service history, recommending equipment replacements or improvements when appropriate.
• Provide audio/visual and technical support for presentations, meetings, and business events.
• Assist with the development and maintenance of hardware procedures, documentation, and best practices while supporting the evaluation of new technology solutions.

Education & Experience Required

• Associate's degree in Computer Servicing, Network Servicing, Electromechanical Technology, or an equivalent combination of education and experience.
• 2–4 years of experience troubleshooting and repairing PCs, laptops, servers, printers, and multifunction devices.
• Experience with IP telephone installation and support.
• Experience supporting Microsoft Windows operating systems and Microsoft Office applications.
• Knowledge of network infrastructure cabling, including Cat 5e and Cat 6.
• Strong communication skills, attention to detail, and the ability to work independently and as part of a team.
• Reliable transportation and the ability to lawfully drive as required.
• Ability to obtain HP, Data Card, and Lexmark service certifications within one year of hire.

Preferred

• Associate's degree or coursework in Technical Writing.
• 4–7 years of experience supporting PCs, laptops, servers, printers, and multifunction devices.
• Experience troubleshooting Cisco network hardware and communications systems.
• Knowledge of Apple hardware.
• Experience creating technical procedures and documentation.
• CompTIA A+ certification.
• HP certification.
• Strong problem-solving skills, adaptability, and the ability to perform effectively in changing or high-priority situations.

Why You’ll Love Working Here

Join a team that offers a broad range of hands‑on technology experiences across hardware support, projects, and field services. You'll enjoy a consistent Monday through Friday schedule, opportunities to build expertise through certifications and mentorship, and access to ongoing learning and career development resources. This role provides the independence of field work while maintaining the support of an experienced and collaborative IT team.

We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience.

In addition to core traditional benefits, we take pride in offering benefits for every stage of life.

• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
• Personal banking, loan, investment and insurance benefits.

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest.

Artificial Intelligence Statement

To support our recruiting process, we may use artificial intelligence ("AI") or automated technologies to collect, organize, sort, and analyze information submitted by applicants. These tools may assist our Talent Acquisition professionals in identifying applicants who appear to satisfy the minimum qualifications for a position. AI is not used to make employment decisions on behalf of Associated Bank. No applicant will be selected or rejected solely based on the output of an AI tool. Hiring decisions are made by Associated Bank personnel who review applicant information and exercise independent judgment in accordance with applicable law and company policies.

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact [e-mail] if you need an accommodation at any time during the process. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish.

Associated Bank is Pay Transparency compliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range. $19.66 - $33.70 per hour

At Associated Bank, our purpose is to uplift our customers, community and colleagues to be financially stronger. We do this through our relentless focus on people, with a winning spirit, by listening before we act and with a commitment to achieve together. What does it mean to be #RootedHere? For us, it means having a career that grows with you. We think you'll like the opportunities available at Associated Bank. Introduce yourself to our talent acquisition consultants and we'll contact you if there's a role that seems like a good match.