Onsite Service Technician - Field Troubleshooter

Xerox

Lake Geneva (WI)

On-site

USD 48,000 - 68,000

Full time

6 hours ago

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Benefits offered by this job

Paid training

Health benefits

401(k) matching

Paid time off

Job summary

Xerox Holdings Corporation is seeking a customer‑focused Onsite Service Technician to support and delight clients in the field. You will use your mechanical and electrical troubleshooting skills to maintain, repair, and support customer equipment while delivering an outstanding service experience.

In this hands‑on role, you’ll diagnose issues using electromechanical knowledge, perform preventive maintenance, and train end users to maximize equipment performance, coordinating with customers and

Qualifications

Experience using a multi‑meter, troubleshooting electrical circuits, and reading electrical schematics.
Background in electromechanical, HVAC, cable/internet, automotive repair, military, or related technical work.

Responsibilities

Deliver exceptional service and resolve equipment issues in line with customer service level agreements
Diagnose and repair devices using electromechanical knowledge, tools, and technical training
Serve as the primary contact for assigned customers, supporting maintenance, supply inventory, and equipment performance
Communicate clearly with customers regarding equipment status, availability, and next steps
Provide end‑user training to help customers get the most from their equipment