Onsite Electromechanical Service Technician

Xerox; Elizabeth (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with company matching

Paid time off

Job summary

Xerox Holdings Corporation is seeking an Onsite Service Technician to troubleshoot, maintain, and repair customer equipment while ensuring device availability and SLA compliance. You will be the onsite contact, delivering hands-on electromechanical service and responsive customer support.

The role requires electromechanical skills, strong customer service, and the ability to manage service calls while coordinating with Xerox resources. A valid driver’s license is required.

Qualifications

• Electromechanical troubleshooting experience using a multimeter and reading schematics.
• Strong customer service, problem-solving, time management, and organizational skills.
• Ability to work independently and meet customer commitments.
• Must have a valid driver's license and automobile insurance meeting company standards.

Responsibilities

• Diagnose, troubleshoot, maintain, and repair customer equipment using electrical and mechanical knowledge.
• Manage service calls and resolve equipment issues in accordance with customer SLAs.
• Serve as primary on-site contact for equipment maintenance, production support, and inventory needs.
• Communicate equipment status and availability to onsite customers and coordinate with Xerox resources.
• Provide customer training on assigned products to improve end-user knowledge.

Skills

Electromechanical troubleshooting

Customer service

Time management

Organizational skills

Independent work

Driving (license)

Tools

Multimeter

Job description

Xerox Holdings Corporation is seeking an Onsite Service Technician to troubleshoot, maintain, and repair customer equipment while ensuring device availability and SLA compliance. You will be the onsite contact, delivering hands-on electromechanical service and responsive customer support.

The role requires electromechanical skills, strong customer service, and the ability to manage service calls while coordinating with Xerox resources. A valid driver’s license is required.