Onsite Field Service Engineer – Packaging Equipment

YRH - PACKSIZE LLC; Arizona; Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Paid Time Off

Health Savings Account (HSA)

Job summary

Packsize is seeking a Field Service Engineer to install, configure and maintain equipment at multiple customer facilities in Phoenix. You will diagnose issues, perform routine maintenance, and deliver training on product capabilities and maintenance procedures.

The role requires problem-solving skills, ability to travel to customer sites, and strong communication to ensure safety and customer satisfaction. A strong service mindset and comfort with tools are essential.

Qualifications

• Customer service focus.
• Knowledge of Windows platforms.
• Knowledge of and effective use of hand tools.
• Knowledge of mechanical platforms.

Responsibilities

• Scheduling tasks at customer job sites.
• Troubleshooting issues using technical drawings and documentation.
• Performing routine maintenance and emergency services as they arise.
• Training customers on product capabilities and maintenance.
• Installation of Packsize solutions and training others to use and maintain it.
• Prepare and submit detailed technical reports.

Skills

Customer service

Windows platforms

Hand tools

Mechanical platforms

Independent work

MS Excel / Google Sheets

Tools

Windows

Job description

Packsize is seeking a Field Service Engineer to install, configure and maintain equipment at multiple customer facilities in Phoenix. You will diagnose issues, perform routine maintenance, and deliver training on product capabilities and maintenance procedures.

The role requires problem-solving skills, ability to travel to customer sites, and strong communication to ensure safety and customer satisfaction. A strong service mindset and comfort with tools are essential.