Onsite Field Service Engineer — Biotech Instruments

Gator Bio; Seattle, Boston (WA, MA); On-site; USD 70,000 - 100,000; Full time

Job summary

Gator Bio in Seattle is seeking a Field Service Engineer to support its portfolio of biolayer interferometry instruments. You will be on-site at customer locations and work with the Customer Success team to ensure optimal instrument uptime and performance.

The role requires strong electrical and mechanical troubleshooting, excellent communication skills, and the ability to collaborate across product and service teams to resolve issues quickly.

Qualifications

• Bachelor's degree in engineering or related field.
• Strong mechanical and electrical troubleshooting skills.
• Excellent communication and customer-facing skills.

Responsibilities

• Provide on-site and remote support for technical equipment and systems.
• Maintain high performance standards and minimize downtime for customers.
• Collaborate with Customer Success to optimize product usage and resolve issues.

Skills

Mechanical aptitude

Electrical troubleshooting

Customer service

Education

Bachelor's degree in Engineering or related field

Job description

Gator Bio in Seattle is seeking a Field Service Engineer to support its portfolio of biolayer interferometry instruments. You will be on-site at customer locations and work with the Customer Success team to ensure optimal instrument uptime and performance.

The role requires strong electrical and mechanical troubleshooting, excellent communication skills, and the ability to collaborate across product and service teams to resolve issues quickly.