Field Service Engineer

3M HEALTHCARE; Seattle, Boston (WA, MA); On-site; USD 70,000 - 100,000; Full time

Job summary

Gator Bio in Seattle is seeking a Field Service Engineer to support its portfolio of biolayer interferometry instruments. You will be on-site at customer locations and work with the Customer Success team to ensure optimal instrument uptime and performance.

The role requires strong electrical and mechanical troubleshooting, excellent communication skills, and the ability to collaborate across product and service teams to resolve issues quickly.

Qualifications

• Bachelor's degree in engineering or related field.
• Strong mechanical and electrical troubleshooting skills.
• Excellent communication and customer-facing skills.

Responsibilities

• Provide on-site and remote support for technical equipment and systems.
• Maintain high performance standards and minimize downtime for customers.
• Collaborate with Customer Success to optimize product usage and resolve issues.

Skills

Mechanical aptitude

Electrical troubleshooting

Customer service

Education

Bachelor's degree in Engineering or related field

Job description

About Gator Bio

Gator Bio is at the forefront of biolayer interferometry (BLI) technology, delivering real-time, label-free analysis systems to support breakthroughs in biomolecular interactions. The Gator instrument suite, including models such as the Gator Pro, Pivot, Prime, Pilot, and Plus, empower researchers across diverse applications, from antibody discovery to small molecule analysis. By joining Gator Bio, you’ll contribute to meaningful advancements in life sciences and support leading‑edge research tools designed for efficiency and reliability.

Field Service Engineer Overview

The Field Service Engineer reports to the Field Service Manager. The Field Service Engineer will be responsible for providing support for a wide range of technical equipment and systems, both internal and on‑site at the customer’s location. As part of the Customer Success team, the Field Service Engineer ensures high standards of performance across Gator Bio’s portfolio, helping to minimize downtime and enhance the user experience for Gator Bio’s research clientele.

Responsibilities

• Provide support for a wide range of technical equipment and systems, both internal and on‑site at the customer’s location.
• Ensure high standards of performance across Gator Bio’s portfolio, helping to minimize downtime and enhance the user experience for Gator Bio’s research clientele.
• Work as part of the Customer Success team to support product usage and provide technical expertise.