Onsite Field IT Technician: Network & End-User Support

rockITdata; Philadelphia (Philadelphia County); On-site; USD 52,000 - 76,000; Full time

Job summary

rockITdata is seeking a Field Office Technician to provide onsite technical support by deploying to field offices of a large federal program. You will conduct network evaluations, verify conference room equipment, support end-user devices, and ensure compliance with IT policies.

Responsibilities include assisting with IT equipment disposal training and supporting onsite personnel with IT issue ticketing. Strong troubleshooting, communication, and travel readiness are essential.

Qualifications

• > Bachelor's degree (or equivalent) in IT/CS or related field.
• > 4 years of IT or field/user support experience.
• > Strong hardware/software/network troubleshooting skills.
• > Able to manage multiple tasks, communicate clearly, and travel as needed.
• > Proficient with remote support tools and ticketing systems.

Responsibilities

• Conduct network performance evaluations.
• Check conference room equipment.
• Support end-user devices.
• Ensure compliance with program IT policies.

Skills

IT support

Network troubleshooting

Customer service

Remote support tools

Education

Bachelor's degree in IT/CS or related field

Tools

Remote support tools

Ticketing systems

Job description

rockITdata is seeking a Field Office Technician to provide onsite technical support by deploying to field offices of a large federal program. You will conduct network evaluations, verify conference room equipment, support end-user devices, and ensure compliance with IT policies.

Responsibilities include assisting with IT equipment disposal training and supporting onsite personnel with IT issue ticketing. Strong troubleshooting, communication, and travel readiness are essential.