Field IT Technician — On-Site Support

Encore Technologies; Detroit (MI); On-site; USD 42,000 - 66,000; Full time

Job summary

Encore Technologies is seeking an IT Field Services Technician to provide on-site technical support, installation, and maintenance for client environments. You will diagnose hardware and software issues, configure systems, and ensure reliable network connectivity.

Responsibilities include travel to client sites, communicating with users in clear terms, and performing routine hardware maintenance and data backup tasks as needed. Strong problem-solving and customer-service mindset are essential.

Qualifications

• Proven ability to diagnose hardware and software issues across Windows, macOS, and Linux.
• Excellent communication and customer service skills for non-technical users.
• Ability to travel to client sites and manage multiple tickets.

Responsibilities

• Travel to client locations to diagnose and resolve IT issues.
• Install and configure computer systems, servers, and software.
• Perform routine hardware maintenance and troubleshooting.
• Diagnose network problems and ensure connectivity and security compliance.
• Document service reports and maintain inventory.

Skills

Technical troubleshooting

Communication

Customer service

Adaptability

Job description

Encore Technologies is seeking an IT Field Services Technician to provide on-site technical support, installation, and maintenance for client environments. You will diagnose hardware and software issues, configure systems, and ensure reliable network connectivity.

Responsibilities include travel to client sites, communicating with users in clear terms, and performing routine hardware maintenance and data backup tasks as needed. Strong problem-solving and customer-service mindset are essential.