Field Technician: On‑Site IT Support & Installations

Atos SE; Corona, Northern (CA, KY); Hybrid; USD 54,000 - 105,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible Spending Accounts

Health Savings Account

Supplemental Insurance

Telehealth

Employee Assistance Program

401(k) Retirement Plan

Legal Insurance

Pet Insurance

Wellness and discount programs

Job summary

Atos is seeking a Field Technician to provide on-site technical support, installation, maintenance, and troubleshooting across hardware, software, network, and peripherals. You will be the primary contact for end users at customer locations, ensuring timely issue resolution and high customer satisfaction.

The role involves travel to customer sites, device deployments, and collaboration with server, network, and infrastructure teams.

Qualifications

• Associate's degree, technical certification, or equivalent work experience.
• 2+ years of experience in desktop support, field services, or technical support.
• Familiarity with Active Directory, device management tools, and ticketing systems.
• Valid driver's license and ability to travel to customer locations.

Responsibilities

• Provide on-site and remote technical support for network, server and peripheral equipment.
• Diagnose and resolve hardware, software, operating system, and connectivity issues.
• Perform equipment installation, configuration, upgrades, and replacements.
• Troubleshoot wired network connectivity issues.
• Travel to customer sites to perform break-fix services, equipment deployments, and technology refresh initiatives.
• Execute device installations, moves, adds, and changes according to established procedures.
• Provide hands-and-eyes support for infrastructure, server, and network teams when required.
• Maintain accurate records of hardware inventory and asset assignments.
• Coordinate device receiving, deployment, collection, and disposal activities.
• Ensure compliance with asset management and security policies.
• Deliver professional and responsive support to end users and business stakeholders.
• Communicate technical information clearly to both technical and non-technical audiences.
• Escalate unresolved issues appropriately and follow through until resolution.
• Maintain detailed documentation of incidents, service requests, and resolutions.
• Manage tickets and service requests within agreed service level targets.
• Follow established IT processes, security policies, and compliance requirements.
• Contribute to continuous improvement initiatives and knowledge-sharing activities.
• Participate in special projects, office moves, and technology rollouts as needed.

Skills

Problem-solving

Analytical skills

Communication skills

Independent work

Education

Associate's degree or technical certification

Job description

Atos is seeking a Field Technician to provide on-site technical support, installation, maintenance, and troubleshooting across hardware, software, network, and peripherals. You will be the primary contact for end users at customer locations, ensuring timely issue resolution and high customer satisfaction.

The role involves travel to customer sites, device deployments, and collaboration with server, network, and infrastructure teams.