Field Office Technician

rockITdata; Philadelphia (Philadelphia County); On-site; USD 52,000 - 76,000; Full time

Job summary

rockITdata is seeking a Field Office Technician to provide onsite technical support by deploying to field offices of a large federal program. You will conduct network evaluations, verify conference room equipment, support end-user devices, and ensure compliance with IT policies.

Responsibilities include assisting with IT equipment disposal training and supporting onsite personnel with IT issue ticketing. Strong troubleshooting, communication, and travel readiness are essential.

Qualifications

• > Bachelor's degree (or equivalent) in IT/CS or related field.
• > 4 years of IT or field/user support experience.
• > Strong hardware/software/network troubleshooting skills.
• > Able to manage multiple tasks, communicate clearly, and travel as needed.
• > Proficient with remote support tools and ticketing systems.

Responsibilities

• Conduct network performance evaluations.
• Check conference room equipment.
• Support end-user devices.
• Ensure compliance with program IT policies.

Skills

IT support

Network troubleshooting

Customer service

Remote support tools

Education

Bachelor's degree in IT/CS or related field

Tools

Remote support tools

Ticketing systems

Job description

Driven by Innovation and built on Trust, rockITdata is a unique SDVOSB services company that partners with leading commercial healthcare/life sciences organizations on cutting edge innovations - think AI, automation and data transformation. We then bring those commercially tested solutions to government entities to deliver predictable, measurable impact for the American taxpayer and consumer.

rockITdata is seeking a Field Office Technician to join our team. This role will provide onsite technical support and assistance by deploying to field offices of a large federal program. Responsibilities include conducting network performance evaluations, checking conference room equipment, supporting end-user devices, and ensuring compliance with USACE IT policies. The Field Office Technician will also assist with IT equipment disposal training and supports onsite personnel with IT issue ticketing.

Key Responsibilities:

• Conduct network performance evaluations
• Check conference room equipment
• Support end-user devices
• Ensure compliance with program policies.
• Assistwith IT equipment disposal training
• Supportonsite personnel with IT issue ticketing.

Required Qualifications:

• Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field
• 4 years of experience in IT and/or field/user support roles.
• Must have strong technical knowledge of hardware, software, and network troubleshooting, and experience with IT equipment setup and maintenance.
• Possesses strong problem-solving, analytical, communication, and interpersonal skills with the ability to manage multiple tasks effectively.
• Must be proficient in remote support tools and ticketing systems and must be willing to travel.

Preferred Qualifications:

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator)
• Familiar with Government ITenvironment and policies
• Ability to obtain a Secret Clearance

Here at rockITdata, we are committed to following our 10 Guiding Principles. Our Guiding Principles define our culture. They’re who we are, how we work, and what inspires us to be the best. We empower our people to be themselves and encourage an entrepreneurial way of thinking. In our challenging, fast-paced environment, no day is the same.

Know the Why.

Value People Above All Else.

Transparency to a Fault.

Progress, Not Perfection.

Be Good by Doing Good.

Smart People Can Disagree.

Bend but Don't Break.

Represent Your Brand.

Think Differently.

Be Amazing, Be Fearless, Smile, Have Fun!

Interested in joining something unique? Join us on our rockIT ship as we begin to blast off to the next chapter in our organization!

rockITdata is an equal opportunity employer and is committed to non-discrimination in all employment practices and decisions. All qualified applicants will receive consideration for employment without regard to disability status, veteran status or any characteristic protected by Federal, state, or local law.

rockITdata wants all interested and qualified candidates to be able to use our career site to review and apply for employment opportunities. If you have a disability and need an accommodation to access the application process, please contact us for assistance at [e-mail].