L2 Field Technician (MSP Opp. $60-75K)

twiceasnice Recruiting; Charlotte (NC); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Simple IRA w/match

Holidays

PTO

Travel Reimbursement

Job summary

twiceasnice Recruiting is helping a North Carolina–based MSP find a skilled L2 Field Technician to support clients in the Charlotte area. The role blends onsite and remote work with a focus on Microsoft 365, Active Directory, and network services.

The ideal candidate has 3+ years in IT support, strong customer service, and the ability to work independently in client-facing situations. Onsite onboarding in Winston-Salem during training is required, with travel up to 50% thereafter.

Qualifications

• 3+ years IT support experience required (MSP experience preferred).
• Strong working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, wireless).
• Proficiency with Active Directory and Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) required.
• Experience installing and supporting end-user hardware and servers.

Responsibilities

• Provide onsite and remote technical support to external clients.
• Manage and support Microsoft 365, Active Directory, Azure, and end-user systems.
• Troubleshoot desktops, servers, networking, printing, and peripheral hardware.
• Perform onsite hardware installations and new client onboardings.
• Configure and deploy workstations, servers, and networking equipment.
• Identify when onsite visits are required and optimize travel efficiency.
• Interface with vendors for hardware and warranty support.
• Maintain accurate documentation, procedures, and client records.

Skills

Customer service

Communication

Independent working

Tools

Active Directory

Microsoft 365

Azure

Job description

Location: Charlotte, NC/Remote work options after training

Salary: $60,000 - $75,000 + Benefits

Benefits: Medical, Dental, Simple IRA w/match, Holidays, PTO, Travel Reimbursement

Job Type: Full-Time

Typical Hours: Mon-Fri; 40 hrs. (Flexible)

Travel: up to 50% local (day travel) only

Start Date: ASAP

Sponsorship not available

L2 Field Technician Description

Our client, a North Carolina–based Managed IT Services provider, is seeking a skilled L2 Field Technician to support their client base in the Charlotte area. This role blends onsite client support with remote help desk work and is ideal for a customer-focused technician who thrives in an MSP environment. You will support client infrastructure across Microsoft 365, Active Directory, networking, and end-user systems, while exercising strong judgment around onsite vs. remote resolution. The ideal candidate is technically capable, highly organized, and confident working independently in client-facing situations. This is an exciting opportunity with a small, agile, and growing company that will invest in your success by providing the technical training necessary to become an expert in the field.

Note: During the first two weeks, this role will require daily attendance to the Winston-Salem office to support onboarding and training.

L2 Field Technician Responsibilities

• Provide onsite and remote technical support to external clients
• Manage and support Microsoft 365, Active Directory, Azure, and end-user systems
• Troubleshoot desktops, servers, networking, printing, and peripheral hardware
• Perform onsite hardware installations and new client onboardings
• Configure and deploy workstations, servers, and networking equipment
• Identify when onsite visits are required and optimize travel efficiency
• Interface with vendors for hardware and warranty support
• Maintain accurate documentation, procedures, and client records

L2 Field Technician Qualifications

• 3+ years of IT support experience required (MSP experience strongly preferred)
• Strong working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, wireless) required
• Proficiency with Active Directory and Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) required
• Experience installing, configuring, and supporting end-user hardware and servers required
• Excellent communication skills with a strong customer service mindset required