Onsite Field IT Technician — Multi-Client Support

Hierro Group LLC

Florida

On-site

USD 50,000 - 70,000

Full time

3 days ago

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Job summary

MSP4, LLC seeks a Field Support Technician (L2) to operate onsite across client facilities in the United States. You will image and configure Windows workstations, troubleshoot PCs and printers, and support local networks with guidance from L3.

The role emphasizes endpoint security hygiene, end-user communication, and adherence to runbooks. You will manage tickets end-to-end in Jira Service Management, coordinate with regional MSP4 clients, and prepare devices before new-hire start dates to

Qualifications

Windows imaging, OS troubleshooting, driver tasks, domain join at the desktop level.
Active Directory user support including unlocks, password resets, group changes, domain re-join.
Group Policy troubleshooting at endpoint level, not design work.
Microsoft 365 end-user administration and license management.
Printer and peripheral support for office and manufacturing devices.
Site-level networking basics with DNS, DHCP, VLAN awareness; elevate to L3 when needed.
PSA/ITSM ticketing discipline from intake to resolution.
Clear end-user communication under production pressure.
Ticket-close documentation with reproducible steps and artifacts.

Responsibilities

Deploy and image Windows workstations to client standards, including domain join and security baseline.
Troubleshoot and repair workstations, printers, and local network onsite.
Provide end-user support for M365, Teams, OneDrive, and SharePoint licensing.
Deliver remote assistance via MSP4 tools during remote work portions with ticket discipline.
Own tickets from intake to resolution in Jira Service Management and escalate when needed.
Prepare workstations before new-hire start dates to ensure day-one productivity.