Field Network Support Engineer - Onsite & Troubleshooting

Unisys; Reading (Berks County); Hybrid; USD 55,000 - 90,000; Full time

Job summary

Unisys is seeking a Field Engineer to provide the full range of on-site support for a base of large, complex clients. You will own the on-site service activity and perform advanced maintenance, including low-complexity installations, as needed.

You will use advanced tools and knowledge to resolve client problems, provide feedback to improve service delivery, and help mentor teammates. A High School Diploma or GED is required, with 2–4 years in the field.

Qualifications

• High School Diploma or GED required
• May require technical certification or Associate Degree
• Generally, 2-4 years’ experience in area of responsibility

Responsibilities

• Provides full range of Field Engineering support for a base of large/complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, informing the manager and team on improvement recommendations.

Education

High School Diploma or GED

Job description

Unisys is seeking a Field Engineer to provide the full range of on-site support for a base of large, complex clients. You will own the on-site service activity and perform advanced maintenance, including low-complexity installations, as needed.

You will use advanced tools and knowledge to resolve client problems, provide feedback to improve service delivery, and help mentor teammates. A High School Diploma or GED is required, with 2–4 years in the field.