Senior Field Engineer — Onsite Tech Specialist

Unisys

Norwich (CT)

On-site

USD 65,000 - 90,000

Full time

3 days ago

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Job summary

Unisys is seeking a Field Engineer to provide full on-site engineering support for a base of large and complex clients in Norwich, CT. The role requires ownership of onsite service activity and involves performing advanced maintenance, including low-complexity installations, while delivering feedback to improve service delivery.

The successful candidate will use advanced tools and knowledge to resolve client problems, tackle systemic issues, and support team members.

Qualifications

High School Diploma or GED required.
Technical certification or Associate Degree preferred.
Typically 2–4 years of relevant experience.

Responsibilities

Provides the full range of Field Engineering support for an assigned base of large / complex clients.
Takes complete ownership of onsite service activity.
Performs advanced-level maintenance on all products, including low-complexity installation activities.
Provides technical feedback on equipment, systems and processes to improve overall service delivery.
Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
Identifies and resolves systemic issues within the team.
Proactively supports the needs of other team members, providing technical assistance and expertise.
Contributes to improved client services metrics reporting and documentation.
Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.