Onsite Fiber Technician: Install & Troubleshoot

Socket Fiber; Lebanon (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Benefits package including medical,...

401(k) with employer match

Free fiber service

Job summary

Socket Fiber is seeking a skilled Field Services Technician- Tier II to deliver expert onsite installation services for residential customers. You will travel to service areas around Lebanon and surrounding areas, install and configure customer equipment, and ensure a seamless experience from start to finish.

This role requires working in varied conditions, a strong safety focus, and the ability to handle on‑call rotations, including nights and weekends.

Qualifications

• High School diploma or equivalent.
• Previous experience in telecommunications, installation, construction, and utility work.
• Must possess and maintain a valid driver’s license with no restrictions.
• Ability to participate in an on‑call rotation, including nights, weekends, and holidays.
• Comfortable and able to work in underground and aerial environments (climbing ladders up to 32ft and operating a bucket truck).
• Able to lift up to 70 lbs and operate a bucket truck with a 300 lb weight limit.
• Flexible schedule with ability to work Saturdays/Sundays.
• Willingness to obtain a class E license if offered.

Responsibilities

• Perform independent installations and repairs for residential customers.
• Install and configure customer equipment, including routers, modems, and Wi-Fi gateways.
• Deliver professional, friendly, knowledgeable service during visits.
• Diagnose and resolve connectivity and service issues with accuracy.
• Install, terminate, and test network cabling to code standards.
• Document service activities accurately and timely.
• Safely operate company vehicles and equipment per safety protocols.

Skills

On-site installation

Customer service

Driving & vehicle safety

Troubleshooting

Excellent communication

Education

High School diploma or equivalent

Tools

Bucket truck

ladders

Network tester

CAT3/CAT5 cabling

Job description

Socket Fiber is seeking a skilled Field Services Technician- Tier II to deliver expert onsite installation services for residential customers. You will travel to service areas around Lebanon and surrounding areas, install and configure customer equipment, and ensure a seamless experience from start to finish.

This role requires working in varied conditions, a strong safety focus, and the ability to handle on‑call rotations, including nights and weekends.