Onsite Facilities & Office Services Manager

Insight Global; Richmond (VA); On-site; USD 75,000 - 95,000; Full time

Job summary

Insight Global is seeking a Client Relations Manager, Facilities & Office Services to support a hospitality services client in Richmond, VA. You will oversee day-to-day facilities, office services, and workplace operations while leading a four-person team and supporting two satellite offices onsite five days a week.

This role requires strong people management, experience in professional services, and hands-on use of ticketing systems (Ivanti preferred).

Qualifications

• 3+ years of people management experience within facilities, workplace services, or office services, hospitality.
• Experience leading frontline teams in professional services.
• Familiar with ticketing/work order systems (Ivanti preferred).

Responsibilities

• Lead a 4-person team across facilities, hospitality, mail, and office services.
• Oversee daily workplace operations, service tickets, and facilities requests.
• Manage office moves, maintenance needs, and workplace projects.
• Ensure pantries, conference rooms, shared spaces, and supplies are maintained.
• Manage vendors, renewals, quotes, and service performance.
• Oversee daily facility rounds and tracking through workplace systems.
• Serve as the main escalation point for client and service issues.
• Support two satellite offices remotely.
• Coach the team, maintain morale, and drive accountability.
• Identify opportunities to improve workplace operations and service delivery.

Skills

People management

Facilities knowledge

Office services

Professional services experience

Tools

Ivanti ticketing system

Job description

Insight Global is seeking a Client Relations Manager, Facilities & Office Services to support a hospitality services client in Richmond, VA. You will oversee day-to-day facilities, office services, and workplace operations while leading a four-person team and supporting two satellite offices onsite five days a week.

This role requires strong people management, experience in professional services, and hands-on use of ticketing systems (Ivanti preferred).