Client Relations Manager

Insight Global; Richmond (VA); On-site; USD 75,000 - 95,000; Full time

Job summary

Insight Global is seeking a Client Relations Manager, Facilities & Office Services to support a hospitality services client in Richmond, VA. You will oversee day-to-day facilities, office services, and workplace operations while leading a four-person team and supporting two satellite offices onsite five days a week.

This role requires strong people management, experience in professional services, and hands-on use of ticketing systems (Ivanti preferred).

Qualifications

• 3+ years of people management experience within facilities, workplace services, or office services, hospitality.
• Experience leading frontline teams in professional services.
• Familiar with ticketing/work order systems (Ivanti preferred).

Responsibilities

• Lead a 4-person team across facilities, hospitality, mail, and office services.
• Oversee daily workplace operations, service tickets, and facilities requests.
• Manage office moves, maintenance needs, and workplace projects.
• Ensure pantries, conference rooms, shared spaces, and supplies are maintained.
• Manage vendors, renewals, quotes, and service performance.
• Oversee daily facility rounds and tracking through workplace systems.
• Serve as the main escalation point for client and service issues.
• Support two satellite offices remotely.
• Coach the team, maintain morale, and drive accountability.
• Identify opportunities to improve workplace operations and service delivery.

Skills

People management

Facilities knowledge

Office services

Professional services experience

Tools

Ivanti ticketing system

Job description

Job DescriptionInsight Global is looking for a Client Relations Manager, Facilities & Office Services to join a hospitality services client supporting a financial services account in Richmond, VA. This individual will oversee day-to-day facilities, office services, hospitality, mail, and workplace operations while leading a team of four and overseeing 2 small satellite offices. This is a fully onsite role requiring 5 days a week onsite.

Responsibilities

• Lead a 4-person team across facilities, hospitality, mail, and office services.
• Oversee daily workplace operations, service tickets, and facilities requests.
• Manage office moves, maintenance needs, and workplace projects.
• Ensure pantries, conference rooms, shared spaces, and supplies are maintained.
• Manage vendors, renewals, quotes, and service performance.
• Oversee daily facility rounds and tracking through workplace systems.
• Serve as the main escalation point for client and service issues.
• Support two satellite offices remotely.
• Coach the team, maintain morale, and drive accountability.
• Identify opportunities to improve workplace operations and service delivery.

Required Skills

• 3+ years of people management experience within facilities, workplace services, or office services, hospitality
• Experience working in professional services and leading frontline teams
• Comfortable working within ticketing and work order systems, ideally Ivanti
• Strong facilities and office services knowledge with the ability to assess requests and determine priority