IT Services Manager - On-Site Growth & Ops

Agency Cyber Inc; Richmond (VA); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

10 days PTO + Sick Days

11 paid federal holidays

401(k) with 4% company match

Monthly healthcare stipend

Weekly team lunches and in-office sn​a

Stock option grants after year 2

Job summary

Agency Cybersecurity is seeking an IT Services Manager to lead a team of 5–10 junior professionals in our Richmond, VA office. You will oversee day-to-day delivery of core business services, coach staff, and ensure quality outputs in a professional services setting.

This hands-on leadership role requires strong organizational skills, process discipline, and talent development. You will partner with leadership, manage onboarding and training, and drive continuous improvement to SOPs while

Qualifications

• Manage a team of 5–10 junior team members.
• Conduct regular 1:1s, performance reviews, and goal-setting.
• Support onboarding, training, and professional development of team members.
• Foster accountability, collaboration, and a high-performance culture.
• Act as the first point of escalation for team-level issues.
• Strong operational mindset with attention to detail and process discipline.
• Proven ability to meet deadlines and manage competing priorities.

Responsibilities

• Own day-to-day execution of assigned business services and workflows.
• Ensure work is completed accurately, consistently, and within defined timelines.
• Manage workload distribution, capacity planning, and task prioritization.
• Monitor service quality and ensure adherence to internal processes and standards.
• Identify operational risks and proactively address bottlenecks.
• Document and refine standard operating procedures (SOPs).
• Identify opportunities to improve efficiency, quality, and scalability.
• Partner with leadership to implement process improvements and tooling changes.
• Track operational metrics related to productivity, quality, and turnaround time.
• Work closely with account management, client services, and leadership teams.
• Communicate status updates, risks, and resourcing needs clearly and proactively.

Skills

Team management

Operations mindset

Communication skills

Process discipline

Job description

Agency Cybersecurity is seeking an IT Services Manager to lead a team of 5–10 junior professionals in our Richmond, VA office. You will oversee day-to-day delivery of core business services, coach staff, and ensure quality outputs in a professional services setting.

This hands-on leadership role requires strong organizational skills, process discipline, and talent development. You will partner with leadership, manage onboarding and training, and drive continuous improvement to SOPs while