IT Services Manager - People & Operations Lead (On-Site)

Achilleion; Richmond (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

10 days PTO + Sick Days

11 federal holidays

401(k) with 4% match

Monthly healthcare stipend

Weekly team lunches & in-office snacks

Stock option grants after year 2

Job summary

Agency Cybersecurity in Richmond, VA is hiring an IT Services Manager who will lead a team of junior professionals, oversee day-to-day delivery of core business services, and drive performance in a fast-growing, client-focused environment.

You will coach 5–10 team members, conduct 1:1s, support onboarding and training, and collaborate with account management to ensure high-quality service and adherence to SOPs.

Qualifications

• 3+ years of experience managing teams of 5–10 people in a professional services setting.
• Experience in a professional services environment (consulting, accounting, compliance, legal services, or similar).
• Proven ability to meet deadlines and manage competing priorities.

Responsibilities

• Directly manage, coach, and support a team of 5–10 junior team members
• Conduct regular 1:1s, performance reviews, and goal-setting sessions
• Support onboarding, training, and professional development of team members
• Foster accountability, collaboration, and a high-performance culture
• Act as the first point of escalation for team-level issues
• Own day-to-day execution of assigned business services and workflows
• Ensure work is completed accurately, consistently, and within defined timelines
• Manage workload distribution, capacity planning, and task prioritization
• Monitor service quality and ensure adherence to internal processes and standards
• Identify operational risks and proactively address bottlenecks
• Document and refine standard operating procedures (SOPs)
• Identify opportunities to improve efficiency, quality, and scalability
• Partner with leadership to implement process improvements and tooling changes
• Track operational metrics related to productivity, quality, and turnaround time
• Work closely with account management, client services, and leadership teams
• Communicate status updates, risks, and resourcing needs clearly and proactively
• Support special projects and operational initiatives as needed

Skills

Team leadership

People management

Performance coaching

Operational excellence

Client-facing experience

Deadline-oriented

Job description

Agency Cybersecurity in Richmond, VA is hiring an IT Services Manager who will lead a team of junior professionals, oversee day-to-day delivery of core business services, and drive performance in a fast-growing, client-focused environment.

You will coach 5–10 team members, conduct 1:1s, support onboarding and training, and collaborate with account management to ensure high-quality service and adherence to SOPs.