Expense & Concur Support Specialist

Ricoh Americas Corporation; Flint (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

401K

Tuition assistance

Paid vacation

Job summary

Ricoh Americas Corporation is seeking a Field Representative II, Admin MS Onsite to support financial and expense processes. You will handle customer inquiries by phone, email, and chat, update employee profiles in the travel and expense system, and perform data analysis using Concur and Citibank tools while upholding internal controls.

The role emphasizes excellent service, problem resolution, and collaboration with Treasury, Legal, HR, and Compliance teams.

Qualifications

• Associates degree or comparable work experience.
• Intermediate to advanced knowledge of Outlook, Excel and Word.
• Previous Customer Care and/or Technical Support experience preferred.
• Excellent customer service and communication skills.

Responsibilities

• Receives customer requests via phone, email and chat; responds within timelines.
• Creates, monitors, updates, and closes employee profiles in the travel/expense system.
• Performs research and analysis using Concur and Citibank.
• Communicates policy details to external customers clearly.
• Resolves Concur and expense issues; escalates when needed.
• Maintains files in line with internal controls.
• Interacts with executives and staff across departments.
• Assists customers with reconciling corporate card accounts.
• Provides excellent service and trains internal/external customers.
• Adheres to Ricoh policies and performs other duties as assigned.

Skills

Outlook

Excel

Word

Education

Associates degree or comparable work experience

Tools

Concur

Citibank

Job description

Ricoh Americas Corporation is seeking a Field Representative II, Admin MS Onsite to support financial and expense processes. You will handle customer inquiries by phone, email, and chat, update employee profiles in the travel and expense system, and perform data analysis using Concur and Citibank tools while upholding internal controls.

The role emphasizes excellent service, problem resolution, and collaboration with Treasury, Legal, HR, and Compliance teams.