Print Fleet Admin: Onsite Support & Asset Management

Ricoh USA, Inc.; Indianapolis (IN); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health/dental/life/disability保险选项

401K

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Tuition assistance

Paid vacation

Paid holidays

Job summary

Ricoh USA, Inc. seeks an Administrator for Print Support MS Onsite to manage daily support of Ricoh-managed devices, including supplies delivery, service and asset management to ensure print availability and SLA achievement.

The role handles customer requests, device alerts, and training needs with a strong customer-service focus, monitors fleet performance, and coordinates moves and installations while maintaining asset data and reports.

Qualifications

• Bachelor's degree or equivalent work experience.
• Minimum of two years of project/program management experience with customer service success.
• Basic knowledge of printers, multifunction printers (MFPs) and devices.

Responsibilities

• Monitor fleet program to maintain performance and SLAs.
• Coordinate with Ricoh, third-party and vendor support resources.
• Manage fleet supply including procurement, PAR levels, inventory and distribution.
• Respond to customer requests; ensure fast, accurate, professional resolution.
• Support fleet optimization by identifying over-/under-utilized devices.
• Monitor service alerts to meet response requirements and parts delivery timing.
• Coordinate machine moves, removals and installations.
• Adhere to IMACD process and communicate status updates.
• Maintain Master List of Devices (MLD) and deliver reports.
• Act as customer advocate in fleet reporting and support.
• Conduct periodic client satisfaction surveys.
• Collaborate with Sales for semi-annual tech overviews.

Skills

Customer service

Project management

Communication

Printer knowledge

Education

Bachelor's degree or equivalent

Tools

Asset management tools

Job description

Ricoh USA, Inc. seeks an Administrator for Print Support MS Onsite to manage daily support of Ricoh-managed devices, including supplies delivery, service and asset management to ensure print availability and SLA achievement.

The role handles customer requests, device alerts, and training needs with a strong customer-service focus, monitors fleet performance, and coordinates moves and installations while maintaining asset data and reports.