Onsite Event Tech Sales & Service Rep

Boldyn Networks US Operations LLC; Los Angeles (CA); On-site; USD 51,000 - 55,000; Full time

Benefits offered by this job

Annual bonus

Learning Development Opportunities

Flexible working opportunities

Competitive benefit packages

Paid Parental Leave

Vacation starting at 15 days

Sick leave 10 days

Volunteer days

Job summary

Boldyn Networks US Operations LLC is seeking a motivated Convention Service Sales Representative to handle exhibitor inquiries, build relationships, and manage orders at the LA Convention Center. You will develop quotes, coordinate pre-show and on-site service, and troubleshoot connectivity for events, ensuring timely, high-quality customer service.

You will work closely with show management and exhibitors, dispatch technicians when needed, and cross-train in networking tech to expand the sales

Qualifications

• High school diploma or GED required.
• 3-6 years show management/exhibitor service experience preferred.
• Knowledge of data networking products/services desired.
• Excellent oral and written communications skills, strong telephone customer service experience and willingness to interface with customers/management essential.
• Personal computer skills required, Microsoft Office, Word, Excel.
• Must be available to work occasional evenings, weekends, and holidays.
• Must be able to work with minimal supervision and exercise independent judgment.
• Must have a valid Driver’s License and clean driving record.

Responsibilities

• Building client relationships by consulting with clients, show management and exhibitors on their Internet needs and providing a best-fit event solution.
• Receive and process customer orders, reach out for missing information prior to event move in.
• Building detailed quotes for clients and following up on revisions and updates.
• Keeping detailed orders in the company database and ensuring changes are up to date.
• Collecting and rectifying all funds for events.
• Resolves all errors of customer billing and interfaces with customers to solve issues and suggest additional services, if needed.
• Fully utilizes and understands all aspects of order intake tool.
• Provide service desk support and daily booth check-ins when necessary.
• Respond to and field trouble calls with show management & exhibitor’s Internet connections and dispatch technicians as needed.
• Communicates with other department team members on customer sales and service issues.
• Crosstrain as networking technician for event installations to grow knowledgebase of technology sales.
• Researching previous event history, utilizing proprietary company database and other means.
• Ensures compliance with all company policy.
• Provides proactive support and coordination for pre-show and on-site customer approval and signature on all requested services.
• Prepares all show site reports.
• Attend site visits, pre cons, and post cons as needed.
• Other duties as assigned.

Skills

Communication skills

Customer service

Microsoft Office

Driver's license

Education

High school diploma or GED

Tools

Microsoft Office

Excel

Word

Job description

Boldyn Networks US Operations LLC is seeking a motivated Convention Service Sales Representative to handle exhibitor inquiries, build relationships, and manage orders at the LA Convention Center. You will develop quotes, coordinate pre-show and on-site service, and troubleshoot connectivity for events, ensuring timely, high-quality customer service.

You will work closely with show management and exhibitors, dispatch technicians when needed, and cross-train in networking tech to expand the sales