Convention Service Sales Representative

Boldyn Networks US Operations LLC; Los Angeles (CA); Presencial; USD 51.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus

Learning Development Opportunities

Flexible working opportunities

Competitive benefit packages

Paid Parental Leave

Vacation starting at 15 days

Sick leave 10 days

Volunteer days

Descripción de la vacante

Boldyn Networks US Operations LLC is seeking a motivated Convention Service Sales Representative to handle exhibitor inquiries, build relationships, and manage orders at the LA Convention Center. You will develop quotes, coordinate pre-show and on-site service, and troubleshoot connectivity for events, ensuring timely, high-quality customer service.

You will work closely with show management and exhibitors, dispatch technicians when needed, and cross-train in networking tech to expand the sales

Formación

• High school diploma or GED required.
• 3-6 years show management/exhibitor service experience preferred.
• Knowledge of data networking products/services desired.
• Excellent oral and written communications skills, strong telephone customer service experience and willingness to interface with customers/management essential.
• Personal computer skills required, Microsoft Office, Word, Excel.
• Must be available to work occasional evenings, weekends, and holidays.
• Must be able to work with minimal supervision and exercise independent judgment.
• Must have a valid Driver’s License and clean driving record.

Responsabilidades

• Building client relationships by consulting with clients, show management and exhibitors on their Internet needs and providing a best-fit event solution.
• Receive and process customer orders, reach out for missing information prior to event move in.
• Building detailed quotes for clients and following up on revisions and updates.
• Keeping detailed orders in the company database and ensuring changes are up to date.
• Collecting and rectifying all funds for events.
• Resolves all errors of customer billing and interfaces with customers to solve issues and suggest additional services, if needed.
• Fully utilizes and understands all aspects of order intake tool.
• Provide service desk support and daily booth check-ins when necessary.
• Respond to and field trouble calls with show management & exhibitor’s Internet connections and dispatch technicians as needed.
• Communicates with other department team members on customer sales and service issues.
• Crosstrain as networking technician for event installations to grow knowledgebase of technology sales.
• Researching previous event history, utilizing proprietary company database and other means.
• Ensures compliance with all company policy.
• Provides proactive support and coordination for pre-show and on-site customer approval and signature on all requested services.
• Prepares all show site reports.
• Attend site visits, pre cons, and post cons as needed.
• Other duties as assigned.

Conocimientos

Communication skills

Customer service

Microsoft Office

Driver's license

Educación

High school diploma or GED

Herramientas

Microsoft Office

Excel

Word

Descripción del empleo

Turning customer needs into reliable event technology solutions.

Convention Service Sales Representative (CSSR)

On Site at the LA Convention Center in Los Angeles, CA

About the role

The Convention Service Sales Representative contributes to the overall success of the company by responding to show management and exhibitor inquiries and troubleshooting through phone, in-person interaction, and email. This role ensures timely resolution while providing the highest level of customer service.

What you’ll be doing

• Building client relationships, by consulting with clients, show management & exhibitors, on their overall Internet needs and provide a best fit event solution
• Receive and process customer orders, reach out for missing information prior to event move in
• Building detailed quotes for clients and following up on revisions and updates
• Keeping detailed orders in company database and ensuring that all changes are up to date
• Collecting and rectifying all funds for events
• Resolves all errors of customer billing and interfaces with customers to solve issues and suggest additional services, if needed
• Fully utilizes and understands all aspects of order intake tool
• Provide service desk support, and daily booth check-ins, when necessary
• Respond to and field trouble calls with show management & exhibitor’s internet connections and dispatch technicians as needed
• Communicates with other department team members on customer sales and service issues
• Crosstrain as networking technician for event installations to grow knowledgebase of technology sales
• Researching previous event history, utilizing proprietary company database and other means
• Ensures compliance with all company policy
• Provides proactive support and coordination for pre-show and on-site customer approval and signature on all requested services
• Prepares all show site reports
• Attend site visits, pre cons, and post cons as needed
• Other duties as assigned

What you’ll bring

• High school diploma or GED required.
• 3-6 years show management/exhibitor service experience preferred
• Knowledge of data networking products/services desired
• Excellent oral and written communications skills, strong telephone customer service experience and willingness to interface with customers/management essential
• Personal computer skills required, computer literacy in Microsoft Office, Word, Excel
• Must be available to work occasional evenings, weekends, and holidays
• Must be able to work with minimal supervision and be able to exercise independent judgment
• Must have a valid Driver’s License and clean driving record

About us

At Boldyn Networks, we're reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow’s greatest challenges. We are one team across the globe—always listening, learning, and challenging each other to be our best. Here, you can change lives today and create a better tomorrow.

Why work with us?

We’re large enough to deliver and maintain large-scale operations, yet agile enough to empower your growth. You’ll work on meaningful projects, collaborate with talented colleagues, and develop new skills along the way.

We also offer:

• Competitive salary range: $37-$40 per hour
• Annual bonus
• Learning Development Opportunities
• Flexible working opportunities
• Competitive benefit packages
• Paid Parental Leave
• Vacation starting at 15 days and increasing with length of service
• 10 days paid sick leave
• 4 days off each year to volunteer

Diversity & Inclusion

We celebrate diversity in all its forms. Our backgrounds, perspectives, and experiences make us stronger. We welcome applications from all individuals regardless of race, age, gender, background, or religion. Together, we’ll solve customer challenges in the smartest ways possible.

As we continue to grow, more opportunities to join are becoming available and we're constantly on the lookout for talented people who want to be a part of our journey.

Boldyn Networks is one of the world’s largest neutral host providers, delivering the advanced shared network infrastructure needed for a smart, inclusive, and sustainable future. From interconnected transit, venues and enterprises to smart cities and next-generation networks, we enable new possibilities in the way people live, work and play

Our employees describing Boldyn Networks in one word...